Creative Agency Project Manager

FUEL is a boutique, 100% female-owned brand-building agency based in Greenville, SC. Over the past 15 years, we have launched 97 brands, won 36 AAF awards, and provided 19 community grants. We partner with mid-market firms and growing SMBs, applying our proprietary methodology—The Brand Foundation™—to guide brand strategy, identity design, website UX, and digital marketing execution.

About the role

We are seeking a tech-forward, mid-career Creative Agency Project Manager to own our operational engine room. This role draws a clean line between Project Management and Account Management, enabling Account Managers to focus on strategy and client growth while you own project schedules, resources, and delivery. You will act as an operational architect with full backing from agency leadership to design processes, implement AI/automations, and maintain Basecamp as our central source of truth.

Responsibilities

• Operations & Margin Protection: Build meticulous project plans, track burn rates, and protect agency profit margins.
• Workflow Architecture & AI: Administer Basecamp, establish task dependencies, and integrate AI/automation tools to remove manual waste.
• Resource & Contractor Operations: Coordinate freelance contractors, manage daily tasking, and draft contractor Statements of Work (SOWs).
• Internal Huddles & Quality Gates: Lead weekly internal huddles ("Team Therapy"), partner with Account Managers on quality control against creative briefs, and co-lead weekly client updates.
• Launch Coordination: Manage asset handoffs, QA workflows, and internal retrospectives for projects.

Qualifications

• Agency Experience: 3–5+ years of dedicated project management experience within a creative agency, branding boutique, or digital marketing agency.
• Platform & Tech Acuity: Competency utilizing Basecamp (or platforms like Monday.com/Asana) and Google Workspace. Experience building complex work breakdown structures with cascading task rules is a major plus.
• Automation Mindset: An explicit enthusiasm for software integrations, digital shortcuts, and leveraging AI technologies to optimize workflows.
• Assertive Communication: Outstanding written and verbal command; inherent comfort with introducing healthy urgency to internal teams, managing vendor expectations, and flagging scope creep.
• Values Alignment: Wholehearted alignment with FUEL's core values: Excellence, Empathy, Curiosity, Proactivity, Positivity, and Accountability.

Benefits

• Health & Wellness: Medical, dental, and vision insurance coverage to keep you and your family healthy.
• Employer-Paid Life Insurance: Fully covered life insurance policy to ensure long-term financial peace of mind.
• Retirement Security: 401(k) retirement plan to help