CRE Transaction Specialist (Axiom)

About the Company

Community Financial System, Inc. (CFSI) is dedicated to providing customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

We are committed to our employees, offering competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace.

Responsibilities

The CRE Transaction Specialist supports the execution of commercial real estate capital markets transactions by ensuring a seamless and efficient process from deal handoff through closing and into post-closing follow-up. This role coordinates transaction activities, maintains documentation organization, and supports a consistent, high-quality client experience throughout the deal lifecycle.

The CRE Transaction Specialist serves as a key point of contact during the execution phase, facilitating communication between internal teams and external stakeholders while proactively managing timelines, deliverables, and issue resolution. The position plays a critical role in maintaining transparency, responsiveness, and accuracy to ensure successful closings and positive client outcomes.

This role works closely with originations, underwriting, legal counsel, capital partners, and servicing teams to support workflow efficiency, minimize execution risk, and ensure timely completion of transactions. The CRE Transaction Specialist may also assist in supporting client service needs, including responding to inquiries, maintaining transaction records, and providing reporting or documentation as required.

Essential Duties

• Coordinates the transaction process from deal handoff through closing, ensuring timely completion of all deliverables and adherence to established timelines.
• Maintains transaction workflows, checklists, and documentation, ensuring accuracy, organization, and completeness of all deal-related information.
• Collaborates with internal and external stakeholders (originations, underwriting, legal, lenders, title, and clients) to facilitate efficient closings and resolve outstanding items.
• Serves as a primary day-to-day client contact during the execution phase, providing updates and ensuring a consistent, high-quality client experience.
• Tracks due diligence, closing conditions, and outstanding requirements, proactively following up to mitigate delays and support successful transaction execution.
• Supports seamless transition of closed transactions by coordinating with servicing teams and ensuring proper handoff of documentation and information.
• Assists with preparation and organization of transaction materials, including lender packages, closing documents, and client deliverables.
• Maintains accurate transaction records and reporting, ensuring data integrity across internal systems and supporting pipeline visibility.
• Identifies process gaps or inefficiencies and contributes to improvements in transaction workflows and overall execution practices.
• Responds to internal and external inquiries in a timely, professional manner, supporting overall client service objectives and team responsiveness.

Ancillary Duties

As an integral member of the Commercial Banking platform, the CRE Transaction Specialist may perform additional duties as needed to support team and client objectives.