Transaction Specialist

About the role

UMB begins with YOU! We measure success in how we use every transaction and interaction to improve our customer's financial wellbeing. Our Branch Transaction Specialist are at the forefront engaging the client by name and ensuring that they feel welcomed and appreciated. Branch Service Specialists blend technical excellence, strong organizational skills with an outstanding talent for building rapport. This role delivers on our “Count on More” brand promise by assisting customers with simple and complex transactions, resolving service inquiries, introducing the convenience of digital self-service tools and managing customer flow all while complying with policies, procedures and regulatory requirements.

Responsibilities

• Completing financial transactions and service requests accurately and efficiently, while complying with all policies, procedures, and regulations.
• Earn your customers' personal recommendation by consistently delivering the unparalleled customer experience in the lobby, drive-thru and over the phone.
• Speed, accuracy, listening for details and an engaging personality ensure that UMB stands out from the crowd.
• Play an active role in branch daily operations to ensure safety and soundness for both the customer and the bank.
• Maintain an expert knowledge of our self-service and digital platforms to help customers learn how to complete their banking needs at their convenience.
• Helping your branch achieve growth targets by identifying opportunities to connect customers with team members who can help them make money, save money and protect money.

Requirements

• You have the ability to work Saturdays (include time) as needed or scheduled.
• You have basic math and cash handling skills.
• You have the ability to learn products, services, and processes quickly and accurately.
• You are professional, thorough, and organized with strong computer skills to manage complex transactions and service tasks across multiple systems.
• You have excellent communication skills – ability to make personal connections, engage customers, and always be courteous and professional in a team environment.
• You have a strong desire and ability to influence, educate and connect customers to technology.
• You have the ability to follow policies, procedures, and regulations to identify risks and take appropriate action to prevent losses and keep the customer and bank safe.

Qualifications

• You have a HS Diploma or equivalent.

Skills

• Strong organizational skills.
• Talent for building rapport.
• Ability to learn quickly and accurately.
• Excellent communication skills.
• Ability to influence, educate, and connect customers to technology.
• Ability to follow policies, procedures, and regulations.

Benefits

• Competitive and varied benefits including Paid Time Off, a 401(k) matching program, annual incentive pay, paid holidays, a comprehensive company sponsored benefit plan, health savings, flexible spending, and dependent care accounts, adoption assistance, an employee assistance program, fitness reimbursement, tuition reimbursement, an associate wellbeing program, an associate emergency fund, and various associate banking benefits.

Pay

Targeted compensation for this opening: $18-19/hr.

Schedule

The posted salary range reflects the broadest standard range for this role, including all locations. The anticipated compensation for this specific opening is $18-19/hr. Compensation Ranges US Employees in California, Washington DC, New Jersey, and New York $31,040 - $45,180 US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin $28,340 - $41,360 US Employees in all other states not listed above $25,640 - $37,540