Craftsman

About the role

At Mr. Handyman, we answer customer calls for you, fill your schedule, and provide you with your own van. We're looking for highly-skilled craftsmen who can "do it all" while taking excellent care of our customers. When you join the team, you get a career you can be proud of, along with the support of industry-leading software and business systems.

Why You'll Want to Join Our Team

• Company-supplied van with gas card
• A back office that takes care of filling your schedule, so you don't have to
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life's important events
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan

Responsibilities

• Completing Maintenance & Repairs – Complete small to medium maintenance and repairs for home and commercial projects, with project length ranging from two hours to two days.
• Making Recommendations and Managing Expectations with Customers – Communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers by following the Mr. Handyman Way – a repeatable process that makes it easy to wow the customer every time.

Performance Measures

• Customer Satisfaction (NPS) – For every job, encourage customers to complete a survey rating their satisfaction. Need both a high response rate and high satisfaction rate.
• Revenue Target – Our office gets you in the door; it's your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate – Responsible for invoicing appropriately, sourcing any needed materials, and collecting payment from the customer.
• Recall Percentage – All work is guaranteed for one year. Work must be done correctly the first time.

Requirements

• Live within the service area
• 10+ years' experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overhead for extended periods of time
• Professional appearance and maintenance of company-provided vehicle

Skills

Strong proficiency in at least three (3) of the following:

• Carpentry work
• Bathroom improvements
• Kitchen improvements
• Painting, both inside and out
• Drywall work, minor and major repairs
• General plumbing and electrical, where allowed by law
• Floor installation and refurbishing
• Familiar with building codes

Benefits

• Competitive Pay
• Bonus opportunities
• Paid holidays
• Vacation
• Health insurance options
• Company Van
• Uniforms
• Company Charge Cards (Including Gasoline)