CR Shared Services Associate

About the role

This role involves conducting phone calls to candidates when additional information is needed to complete their background checks. You will provide support to colleagues by answering questions, offering explanations, resolving issues, and responding to inquiries related to colleague data, programs, policies, practices, and procedures.

Serving as a first-level resource for colleague interactions, you will respond to inquiries in a professional, urgent, and confidential manner. The role includes performing and guiding administrative tasks such as compliance document distribution and collection, verifications of employment and good standing, handling unemployment claims, and reviewing/approving one-time payments.

You will monitor, troubleshoot, and provide instruction for colleague self-service in initiating transactions within the HRIS system, while maintaining colleague data in compliance with federal and state standards. Collaboration with Tier 2 and other Centers of Excellence (COEs) on general programs, initiatives, and projects is expected, along with support for the organization’s quality programs.

A professional business environment must be maintained, including the elimination of background noise.

Schedule

This position follows a Monday through Friday schedule with a 37.5-hour work week (7.5-hour work day).

Responsibilities

• Conduct phone calls to candidates for background check follow-ups.
• Answer colleague inquiries regarding data, programs, policies, and procedures.
• Serve as a first-level resource for colleague interactions, ensuring professional, urgent, and confidential responses.
• Perform and guide administrative tasks, including compliance document handling, employment verifications, unemployment claims, and one-time payment approvals.
• Monitor, troubleshoot, and instruct colleagues on HRIS self-service transactions.
• Maintain colleague data in compliance with federal and state standards.
• Collaborate with Tier 2 and COEs on programs, initiatives, and projects.
• Support the organization’s quality programs.

Requirements

• High school diploma or GED required; Bachelor’s degree from an accredited college or university preferred.
• Background check experience, preferably with Sterling and/or Workday.
• High integrity, sound judgment, and discretion in handling confidential information.
• Ability to grasp information quickly and probe effectively when required.
• Self-driven with a sense of ownership and accountability for work product.
• Excellent oral and written communication skills.
• PC literate, including proficiency in Microsoft Office products.
• Strong organizational and interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed performance competencies.
• Knowledge of CR concepts and terminology preferred.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment, with premiums subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least one calendar year of employment.