CPO Vendor Specialist

Duties and Responsibilities

• Serve as the primary relationship owner for assigned vendors, acting as the main operational and strategic point of contact
• Monitor vendor performance against defined SLAs, KPIs, and quality standards
• Conduct regular business reviews with vendors, providing feedback and driving continuous improvement initiatives
• Identify performance gaps and implement corrective action plans
• Establish and maintain vendor governance frameworks, including reporting, review cadences, and escalation protocols
• Lead issue resolution and escalation management with vendors and internal stakeholders
• Ensure adherence to contractual obligations and policies
• Maintain proper documentation of vendor processes, controls, and performance
• Partner with internal business units to align vendor services with operational needs
• Provide insights and reporting to leadership on vendor performance and trends
• Support cross-functional initiatives involving multiple vendors and stakeholders
• Drive process improvements and standardization across vendor management practices
• Leverage analytics and reporting to identify trends and opportunities
• Participate in vendor selection and onboarding activities

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field
• 2–5+ years of experience in vendor management, sourcing, procurement, or operations
• Strong relationship management and negotiation skills
• Experience managing SLAs, KPIs, and vendor scorecards
• Analytical mindset with ability to interpret performance data
• Excellent communication and stakeholder management skills
• Knowledge of vendor risk management practices (plus)
• Proficient and competent in all Microsoft Office applications
• Excellent analytical, problem-solving, and organizational skills
• Ability to influence effectively, communicating at all levels
• Willingness to work collaboratively as part of a team as well independently when required

Other Skills/Experience

• Experience in supply chain, logistics, or service operations
• Exposure to contract management and sourcing processes
• Familiarity with vendor management systems (VMS) or performance dashboards

Pay

$64,900.00 - $108,200.00

Application Information

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis.