CPG Disputes Specialist

About the role

The CPG Disputes Specialist will own the deduction and dispute resolution experience for Confido's customers. This role bridges the gap between Implementation, Customer Success, and Product teams, ensuring disputes are resolved faster and more accurately on the platform.

Responsibilities

• Implement support partner with the Implementation team during customer onboarding to configure dispute workflows
• Help new customers migrate and clean up historical dispute and deduction data as part of go-live
• Train customer teams on how to manage disputes within the Confido platform
• Act as the dispute-resolution expert within the broader CS relationship, jumping into health checks or escalations when disputes are a pain point
• Help CS managers explain dispute trends, aging, and recovery performance to customers in QBRs
• Flag at-risk accounts where unresolved disputes signal a deeper adoption or workflow issue
• Surface patterns across customers' disputes to Product — where automation breaks down, where reason codes don't fit reality, where manual work persists
• Help test and validate new dispute-related features before they ship
• Be a subject matter expert that Product and Engineering can call on when scoping the dispute/deductions roadmap

Requirements

• 3+ years of experience in deductions, trade promotion finance, accounts receivable, or a similar CPG/retail-adjacent operations role
• Comfortable working in the details of retailer/distributor documentation and reconciling discrepancies with precision
• Strong cross-functional communicator — equally comfortable talking to a customer, an implementation lead, and a product manager
• Process-oriented with a sharp eye for patterns; you notice when something's recurring and want to fix the root cause, not just the instance
• Experience with CPG trade, deductions, or AR systems is a strong plus

Qualifications

• Excited to be in our NYC headquarters 5 days a week

Skills

• Strong communication skills
• Attention to detail
• Ability to work independently and as part of a team
• Problem-solving skills

Benefits

• Equity — own a piece of what you're building
• Comprehensive health coverage with Aetna (100% of premiums)
• Top-tier dental and vision through Guardian
• 12 weeks paid parental leave
• Unlimited PTO, plus regular 4-day holiday weekends we actually take
• 401(k) through Vestwell

Pay

• $140K - $180K

Schedule

• 5 days a week