Specialist, Dispute Management

About the role

This position is based onsite in Richmond, Indiana, and requires regular in-office presence.

Responsibilities

• Establish and maintain professional relationships with customers and Belden associates to facilitate the management of customer accounts receivable disputes by phone, visits, and e-mail communication.
• Aid in keeping customer accounts as current as possible by managing customer disputes in a timely fashion, utilizing Belden systems for highest efficiency, preparing clean-ups, working with Belden business units for credit approval, providing evidence and approvals for credit processing.
• Establish good communication between Department members by keeping good notes and follow-ups on the system.
• Represent Belden to all customers, internal and external, by upholding our Core Values if in a remote setting.
• Completes all other duties as assigned.

Requirements

• Education – Associate or Undergraduate degree in Accounting, Finance, or equivalent experience.
• Experience – Three years of relevant work experience. Flexibility and comprehension work in multiple ERP systems.

Desired Abilities and Skills

• Ability to build and manage relationships.
• Ability to communicate effectively (written, verbal/presentation and active listening).
• Knowledge of Microsoft Office applications.
• Customer service.
• Timely decision making.
• Strong ethics and values.
• Problem Solving.
• Managing and Measuring Work.