CPC Certified Coder

About the role

Under general supervision of the Follow-up Supervisor, performs all duties necessary to follow up on outstanding claims and correct all denied claims for a large physician multi-specialty practice. Employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Review all denied claims, correct them in the system, and send corrected/appealed claims as written correspondence, fax, or via electronic submission.
• Identify and analyze denials and enact corrective measures to effectively communicate and resolve payer errors.
• Maintain knowledge of payer-specific updates via payer’s listservs, provider updates, webinars, meetings, and websites.
• Understand and maintain compliance with HIPAA guidelines when handling patient information.
• Contact internal departments to acquire missing or erroneous information on a claim resulting in adjudication delays or denials.
• Report denial trends resulting in revenue delays to supervisor.
• Answer telephone inquiries from 3rd party payers; refer unusual requests to supervisor.
• Retrieve appropriate medical records documentation based on third-party requests.
• Refer accounts to supervisor for additional review if the account cannot be resolved according to normal procedures.
• Work with management to improve processes, increase accuracy, create efficiencies, and achieve department goals.
• Maintain quality assurance, safety, environmental, and infection control in accordance with established policies and procedures.
• Perform other related duties as required.

Requirements

• Equivalent to a high school graduate.
• Knowledge of 3rd party billing, including ICD, CPT, HCPCS, and 1500 claim forms.
• Demonstrated skills in critical thinking, diplomacy, and relationship-building.
• Highly developed communication skills for working with a wide variety of people in both individual and team settings.
• Demonstrated problem-solving and inductive reasoning skills for creative operational solutions.

Qualifications

• One to three years of relevant experience in professional billing preferred.
• Experience with Epic is a plus.

Incumbent generally establishes their own work plan based on pre-determined priorities and standard procedures. Problems needing clarification are reviewed with the supervisor prior to taking action. No supervisory responsibility.

Pay

$19.97–$32.96 per hour.

Schedule

• Monday–Friday, 7:30 AM–4:00 PM.
• 8-hour daily shift.

Location: Corporate Headquarters, 15 LaSalle Square, Providence, Rhode Island 02903.