CPAP Supervisor

About the role

This role needs to be present onsite at our warehouse location in Phoenix, AZ. The CPAP Supervisor will help lead the CPAP and Licensed Technician teams while accurately fulfilling CPAP/BiPAP requests. It is their responsibility to ensure high accuracy and quality of the CPAP materials sent. The CPAP Supervisor will work alongside the CPAP program manager to address the volume and labor needs of VGM Fulfillment's CPAP team.

Reporting & schedule

• Reporting to: CPAP Program Manager
• Working Location: VGM Warehouse - Phoenix, AZ
• Work Hours: Full-time, Monday-Friday, 1st shift [6am-2:30pm]

Responsibilities

• Properly translate the CPAP settings template that is prescribed/ordered by a practitioner
• Define labor for volume necessities and relay information to the CPAP Program Supervisor
• Update SOPs and policies relating to CPAP procedures
• Pick, set, and ship CPAP and BiPAP devices
• Oversight of CPAP / BiPAP prescriptions and orders to verify accuracy
• Follow strict confidentiality and HIPAA privacy and security guidelines
• Flexible availability to come in early and/or stay late as needed to provide adequate support to the business
• Responsible for leading and developing assigned team members, inclusive of completing annual reviews, weekly timecards, and any time off requests
• Maintain thorough understanding of standard operating procedures and answer any questions relating to the procedures
• Provide both direct and indirect supervision of employees
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials
• Performs other duties as assigned

Qualifications

• High school diploma/GED desired
• Equivalent professional experience preferred
• Must comply with continuing education per Company, regulatory, and contractual requirements

Skills and competencies

• Ability to work in a fast-paced environment with urgent deadlines
• Strong initiative and commitment to success
• Flexible with the ability to routinely adapt to change
• Attention to detail and follow through on commitments
• Customer service focused

Physical requirements

• Ability to lift 5 lbs. to 15 lbs. at time
• Ability to stand and walk throughout the facility 50% of the workday
• Operation of warehouse machinery and equipment
• Visual abilities to include reading, distance vision and peripheral vision