Courtyard New York Queens Fresh Meadows - Front Desk Supervisor

Key Skills/Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
• Be the go-to for reservations, VIP requests, and making every guest feel like a star.
• Keep things running like clockwork by tracking logs, managing messages and packages, and handling every detail professionally and quickly.
• Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity, all while keeping safety and standards front and center.

Education & Experience

• A high school diploma or equivalent required.
• College coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.

Compliance

• Must comply with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Courtyard New York Queens / Fresh Meadows offers a modern, convenient workplace with easy access to JFK and LaGuardia Airports, as well as nearby institutions like St. John’s University, Queens College, and Citi Field. The hotel features contemporary guest rooms, free Wi-Fi, a fitness center, an on-site restaurant, and 24-hour front desk support. Team members work in a walkable neighborhood surrounded by local shops and eateries, creating a friendly, community-oriented environment. It’s a great setting for staff who enjoy a balanced mix of neighborhood charm and New York City accessibility.