Courtyard Culver City Los Angeles - Front Desk Agent
About the role
Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine. We are a full-service Courtyard with 266 rooms, full F&B operations including banquets, a la carte breakfast and dinner, and a full bar. Located in the heart of Los Angeles, just minutes from the beaches of Santa Monica and Venice, very close to Sofi Stadium, Kia Forum and Intuit Dome and a quick drive to many other key parts of beautiful Los Angeles.
Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
Requirements
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits
- Daily Pay (after initial waiting period for full‑time positions)
- Medical, Dental, and Vision Coverage
- Short‑Term and Long‑Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Monthly catered parties
- Free breakfast on weekends
- Discounted food from the restaurant
- Opportunities to make additional money through upsell and employee recognition programs