Court Operations Supervisor - Nantucket Probate & Family Court

Position Summary

Assists and supports the oversight and supervision of Local 6 office staff and the business operations of the Clerk’s/Register’s/Recorder’s office or a Probation Office. Responsibilities may include supporting the office’s hiring processes, making work assignments, implementation of policies and procedures, collecting departmental metrics, ongoing training, communications, participating in clerical unit employee evaluations, and gathering information in investigations of misconduct at the direction of the Department Head.

Essential Functions And Responsibilities

• Supervises and manages work activities, including office supervision and management, conducting performance evaluations, providing guidance, implementation of procedures, case management and processing, records management, collection and reporting of statistics and accounting functions.
• May meet with court personnel and other individuals to discuss ways to improve the efficiencies of court sessions and related work within established guidelines.
• Ensures that court staff in a division support the Departmental mission by complying with existing statutes, best practices, and Trial Court policies and procedures.
• Maintains employee performance and conduct for compliance with the Trial Court Personnel Policies and Procedures Manual, local office policies and the Local 6 Collective Bargaining Agreement.
• May participate in the gathering facts related to issues of conduct or performance at the direction of their Department Head.
• May impose low level discipline such as letters of warning and reprimand (no suspensions) as directed by their Department Head.
• May assist the Department Head with Annual Performance Reviews for Local 6 employees and help draft Action Plans for the professional development and continuous improvement of office personnel at the direction of the Department Head.
• May coordinate and prepare the annual update of their Office’s Internal Control Plan and Risk Assessments for Department Head review (First Justice/Clerk/Register/Recorder/Chief Probation Officer).
• May serve as the court liaison to the Judicial Informational Services Department (JISD) for electronic equipment and software and may perform the duties of the Local User Expert (LUE) for MassCourts and other information systems specific to their office or department.
• May assist in the implementation, and coordination local training and education opportunities for Local 6 office staff employees at the direction of the Department Head.
• Serves on various committees and working groups as a representative of the Court division at the direction of the Department Head.
• Performs other duties as required.

Job Competencies

• Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
• Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
• Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
• Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.

Minimum Requirements

• Education and Experience:
• Bachelor’s degree from an accredited university or college
• Six (6) years of related work experience, with a demonstrated ability to perform supervisory duties.
• Knowledge, Skills and Abilities:
• Knowledge Of Modern office equipment and technology, including computers and applicable software.
• Departmental and court policies and procedures.
• Code of Ethics.
• Principles and practices of employee supervision.
• MassCourts experience preferred.
• State statutes.
• Legal documents and terminology.
• Skills:
• Organization and time management.
• Attention to detail.
• Data entry.
• Customer service.
• Ability To Establish effective working relationships with others.
• Prepare clear and accurate reports and perform research.
• Maintain appropriate records.
• Maintain confidentiality of information.
• Communicate effectively, both orally and in writing.
• Work independently and follow oral and written instructions.
• Maintain trial or hearing exhibits in an orderly manner.
• Identify problems and develop creative solutions.
• Supervisory Responsibility:

This position serves as a supervisor to others.

• Working Conditions:
• Work is frequently performed in office or similar indoor environments.
• Physical Demands:
• This position requires sedentary work: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.