Court Field Researcher-Fairfax, VA

About the role

The Court Field Researcher is responsible for traveling to assigned courts and processing/researching records related to pre-employment background applications that include, but are not limited to, civil court cases, criminal cases, and registries. Processes products related to pre-employment background applications that include but are not limited to MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

Responsibilities

• Travels to local courts and retrieves data via computer/web-based systems, or by accessing files and other documents related to the applicant’s history from the county clerks.
• Locates information quickly and accurately in accordance with applicable state laws and procedures.
• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
• Uses software programs to enter criminal results to clients.
• Examines internet databases and court records to help investigate and adjudicate criminal records.
• Performs data entry using spreadsheet or database commands.
• Performs extensive in-person inquiries and searches to supplement criminal records.
• Analyzes information collected to identify potential problems or discrepancies.
• Updates order statuses appropriately.
• Proactively updates supervisor regarding any delays that would impact our business or clients; issues regarding access to court systems, records, or staff needed in order to conduct research; changes in courthouse structure, processes or fees; and any current quality or trending issues.
• Handles confidential information responsibly and with good judgment.
• Communicates with and establishes positive working relations with court personnel and others necessary to successfully complete required tasks.
• Monitors and implements processing and system changes.
• Other duties as required.

Requirements

• Reliable transportation and ability to travel to assigned court locations daily or as needed.
• Maintain minimum of $300,000 primary liability coverage under personal auto insurance policy.
• Experience in customer service or with research/investigations.
• Experience with internet research.
• Experience with the legal/court system (preferred).
• Experience with background screening (preferred).
• Relevant business management systems such as general ledger, HRIS, CRM, etc. (preferred).
• Education: High school diploma or equivalent required; Bachelor’s degree preferred.
• Certifications/licensure: Driver’s license and ability to maintain a driving record satisfactory to the company’s liability insurance carrier.
• Years of relevant experience: 0 to 2 years preferred.
• Years of experience supervising: None.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet