Case Management Analyst - Field in Northern Virginia

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Aetna’s Long‑Term Services and Supports (LTSS) program is looking for a passionate, member‑focused Case Management Analyst to support individuals and families across the Northern Virginia region. This is a field‑based role where you’ll spend meaningful time face‑to‑face with members—listening, advocating, and helping them navigate complex health and social needs.

Responsibilities

• Build trusted relationships with members through in‑person visits (approximately 75% travel).
• Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs.
• Develop and implement individualized care plans that promote health, independence, and quality of life.
• Collaborate closely with providers, community resources, and interdisciplinary teams to ensure coordinated, high‑quality care.
• Connect members to services, supports, and resources that align with their goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member engagement and outcomes.

Requirements

• 2+ years of experience in behavioral health, social services, or a related field aligned with program focus.
• Must reside in Northern Virginia in one of these locations; Arlington, Annandale, Falls Church or Springfield
• Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy

Qualifications

• Experience in case management or discharge planning.
• Managed Care experience.
• Bachelor’s degree or non‑licensed master’s degree required.
• Degree in behavioral health or human services strongly preferred.

Pay

The Typical Pay Range For This Role Is $21.10 - $40.90. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Schedule

Anticipated Weekly Hours: 40, Time Type: Full time