Court Facilitator

About the Role

The Jackson County Circuit Court in Medford, Oregon, is hiring a Court Facilitator. In this role, you will help self-represented litigants navigate court case issues and complete their legal documents. You will provide an overview of court forms and processes, explain next steps and expected timelines, perform child support calculations, and help litigants and attorneys use the court system. You will also provide educational materials and information about available resources as needed. The support you provide will be in person, over the phone, through video, and in writing. Additionally, you will prepare judgments and orders, perform data entry, scan documents, docket, and schedule cases. You will help create and maintain forms packets, brochures, and literature for family law matters. You will also prepare a variety of statistical and informational reports.

Collaboration

You will consult with judges, partner with various departments, external agencies, and community organizations, help the Southern Oregon Facilitation Initiative and the local Family Law Advisory Council, and participate in local and statewide committees, coalitions, and work groups. You will also create and facilitate training for internal and external stakeholders. Assigned tasks may be changed to accommodate workload and organizational needs.

Minimum Qualifications

These must be evident in your resume or work history.

• High school diploma or equivalent.
• At least three (3) years of clerical experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.
• OR any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.

Requested Skills and Attributes

These must be addressed in your cover letter.

• Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy business or professional setting.
• Experience using a variety of software programs to access and input information and complete various tasks.
• Experience providing customer service to a variety of individuals in challenging circumstances.
• Experience explaining processes, procedures, policies, or rules.
• Experience and skill in writing and reviewing documents for accuracy and completeness.
• Bilingual English/Spanish proficiency is preferred but not required.

Working Conditions

• This is a full-time position, and the work schedule currently is 8:00 a.m. to 5:00 p.m. Monday through Friday.
• This position is eligible for overtime compensation for hours worked in excess of 40 per workweek.
• Occasional after-hours or overtime work may be required.
• Frequent phone and in-person contact with people from diverse backgrounds.
• Frequent phone and in-person contact with people who may be facing challenging life circumstances, highly stressful situations, or trauma, including people who are angry, hostile, confused, or frustrated.
• Long periods of sitting or standing while performing data entry.
• Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.
• The qualified candidate must start the process of CJIS clearance within the first week of hire.

Benefits

• OJD pays 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
• Salary offers are made with consideration of the candidate's education and experience.