Courier - Part-time

About the role

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke HomeCare & Hospice: Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home for the Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC.

Responsibilities

Occ Summary: Responsible for the delivery of products to recipients in a courteous and efficient manner.

• Delivers pharmaceuticals, supplies, and equipment in safe, accountable manner.
• Picks up sharps containers and disposes of biohazardous waste according to established infection control procedures.
• Visually inspects assigned vehicle daily for obvious maintenance problems (e.g., worn tires, cracked mirrors, signal lights not working, etc.)
• Maintains assigned vehicle in clean and orderly condition, both inside and outside; informs supervisor of mechanical or safety problems.
• Ensures that routine mechanical maintenance is performed on assigned vehicle.
• Maintains current driver’s license and current automobile insurance at required levels of coverage.
• Handles customer complaints patiently and in a fair and empathetic manner.
• Uses safe lifting techniques in loading and unloading equipment.
• Accurately pulls, packages, and ships medical supplies from packing lists/delivery tickets for patients.
• Maintains a positive relationship and understanding of the services provided by both Duke-employed and contracted couriers.
• May be required to perform various general warehousing duties, such as picking of patient supplies, shipping, receiving, and general warehouse cleaning.
• Receives incoming supplies from various distributors. Once received, supplies are unloaded from pallets and properly placed on warehouse shelving units.
• May be required to safely lift up to 50 pounds.
• Performs other duties as required.

Requirements

Minimum Qualifications:

• Education: Work requires the ability to understand and follow oral and written instructions generally acquired through a partial high school education.
• Experience: Preferred: 6 months of customer service experience.
• Degrees, Licensures, Certifications: A valid North Carolina driver’s license must be maintained with a good driving record free of restrictions. Previous customer service and delivery/shipping experience preferred.
• Essential physical job functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities; additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Skills

Level Characteristics: Within the clinical laboratories, we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family-centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging.

Schedule

Work arrangement: part-time 16 hours per week - days will vary.