Coupa Administrator

Responsibilities

• Serve as the primary system administrator for the Coupa platform.
• Configure and maintain system settings, approval workflows, business rules, catalogs, suppliers, and user roles.
• Manage Coupa modules such as Procure‑to‑Pay (P2P), Sourcing, Contract Lifecycle Management (CLM), Invoicing, and Supplier Management.
• Perform testing and deployment of system changes, enhancements, and quarterly Coupa releases.
• Manage user access, permissions, onboarding, and role‑based security.
• Support supplier onboarding, enablement, and maintenance within Coupa.
• Act as a point of escalation for user and supplier issues.
• Provide Tier 2/3 functional support for Coupa‑related issues.
• Troubleshoot system errors, transactional issues, and integration failures.
• Coordinate with Coupa Support and internal IT teams to resolve incidents.
• Support integrations between Coupa and Sage Intacct Accounting System.
• Monitor data accuracy for master data, suppliers, chart of accounts, and approval hierarchies.
• Assist with data validation, reporting, and audit readiness.
• Develop and maintain standard and ad‑hoc reports and dashboards.
• Support spend analysis, compliance reporting, and management insights.
• Ensure data integrity and consistency across reporting outputs.
• Ensure Coupa configurations align with procurement and financial policies.
• Document system configurations, procedures, and controls.
• Identify opportunities for process automation and system optimization.
• Participate in audits and compliance reviews related to spend management.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business, Information Systems, Finance, Supply Chain, or a related field (or equivalent experience) preferred.
• Coupa Administrator or Implementation Certification.
• 3–7 years of experience administering or supporting Coupa or a similar P2P/Spend Management platform.
• Relevant experience in a not‑for‑profit, military, multicultural and/or global organization preferred.
• Experience supporting Coupa integrations with ERP systems.
• Familiarity with SQL, data analysis, or reporting tools.

Qualifications & Skills

• Strong understanding of procurement, accounts payable, and finance business processes.
• Experience with workflow design, approval hierarchies, and business rules.
• Excellent problem‑solving, communication, and stakeholder‑management skills.
• Strong analytical, interpersonal, and customer‑service abilities.
• Ability to interact with USO leadership, the public, and military audiences with integrity and professionalism.
• Ability to manage and influence external vendor relationships.
• Demonstrated sound judgment on controversial or culturally sensitive subjects.
• Ability to handle confidential information with tact and poise.
• Initiative, self‑motivation, attention to detail, and capacity to manage multiple projects with competing priorities.
• Adaptability to changing organizational needs.
• Collaborative team orientation and ability to achieve results together.
• Capability to perform basic business/accounting functions, including project management and budget reconciliation.
• Willingness to obtain and maintain credentials required for USO Center access (security, credit/background screening, SOFA status, valid driver’s license).
• Strong advocacy for the USO’s mission.

Benefits

• Generous paid time off, including volunteer days and military leave.
• Remarkable 401(k) match.
• Comprehensive health and wellness benefits.
• Training and education reimbursement.
• Mission‑driven, rewarding work environment.
• Recognition as a Certified Great Place to Work® (2025‑2026 survey results).
• Collaborative, friendly culture with opportunities to make a meaningful impact.

Pay

The anticipated base salary range for this position is $76,000 – $99,750, determined by factors such as geographic location, experience, specialized skills, certifications, and overall alignment with the role.

Location

This is an in‑person position based in Arlington, VA.