Coupa Administrator

About the role

The Coupa Administrator owns the configuration, support, and day-to-day operation of the Coupa platform and serves as the IT support partner for the procurement function.

Responsibilities

• Platform Administration & Configuration
  • Configure all objects within Coupa, including user roles, approval chains, forms, reports, master data, and other similar settings.
  • Manage and update Hosted Catalogs in Coupa.
  • Ensure the platform adheres to all relevant security standards, policies, and regulatory requirements, with robust measures to safeguard sensitive financial and procurement data.
  • Support the development and execution of a strategy for organization-wide Coupa adoption that aligns with business objectives and drives utilization and value realization.
• User Administration & Support
  • Serve as the primary IT support contact for Coupa end users across procurement, Accounts Payable, and project teams.
  • Triage, resolve, and escalate platform issues, and keep users unblocked.
  • Perform user administration, including onboarding, offboarding, access updates, and other related tasks as needed.
• Supplier Enablement & Compliance
  • Lead and coordinate supplier enablement and onboarding to ensure reliable transmission of POs and invoices through Coupa channels, including cXML and preferred "doors" such as the Coupa Supplier Portal.
  • Administer supplier information and compliance data captured in Coupa, including insurance certificates, W-9/tax documents, lien waivers, and prequalification requirements.
  • Communicate changes to templates or the supplier onboarding process, and provide training where appropriate.
• Integrations & Data Work
  • Work with internal IT staff and business groups to maintain, troubleshoot, and enhance integration between Coupa and other systems, such as SAP.
  • Maintain the Coupa-side mappings that align purchases and invoices with the correct project and cost objects so that transactions post to the right budgets.
  • Maintain master data quality in Coupa, including suppliers, commodities, accounts, and tax configuration.
• Releases, Testing & Documentation
  • Complete testing during new system implementation projects and regression testing for scheduled system releases.
  • Lead Coupa release upgrades by proactively reviewing release notes, identifying opportunities for improvement, and proposing projects to streamline business operations.
  • Create system documentation, including data design, business requirements, functional design, user manuals, test scripts, and training materials.
  • Develop training materials, conduct training for end users on current and new features and processes, and drive adoption across the existing user base.
  • Build and maintain reports and dashboards to provide visibility into spend, cycle times, exception rates, and compliance.
• Collaboration
  • Collaborate with IT, Indirect Purchasing, Accounts Payable, Finance, Treasury, Legal, Tax Group, Business Managers, and other stakeholders to assess business requirements and propose system solutions.
  • Perform other related duties and responsibilities as needed.

Qualifications

• 3+ years of hands-on experience as a Coupa Analyst / Administrator, configuring and supporting the platform.
• Demonstrated experience configuring Coupa objects, including approval chains, forms, coding structures, roles, and master data.
• Expert-level proficiency in Coupa cXML integration configurations.
• Strong understanding of procurement and procure-to-pay processes, best practices, and related internal controls.
• Strong end-user support orientation, with the ability to support and train non-technical users.
• Strong troubleshooting and problem-solving skills, with the ability to translate business needs into technical and configuration requirements.
• Prioritized ability to manage projects and work cross-functionally.
• Good written and verbal communication and a high level of attention to detail.
• Bachelor's degree in Information Systems, Supply Chain, Finance, Business, or equivalent experience.

Preferred Qualifications

• Experience with ERP systems, preferably SAP.
• Experience supporting project-based purchasing or a job-cost environment.
• Experience administering Coupa in a multi-entity organization.
• Familiarity with additional Coupa modules such as Sourcing, Contracts, Expenses, or Coupa Pay.
• Coupa certification.
• Construction industry background.

Benefits

• Total compensation package that includes base salary, bonus potential, and a comprehensive benefits package including health/dental/vision benefits, paid time off, retirement/401k, and Company Contribution plan.
• Additional benefits include life insurance, commuter benefit, short & long term disability, fitness reimbursement, FSA, tuition reimbursement, back-up daycare, tutoring & family support benefits, EAP/Work-Life assistance, and a holiday contribution program.