Business Systems Administrator (Coupa/Levelpath)

About the role

C.H. Robinson is seeking a Business Systems Administrator (Coupa/Levelpath) to support and optimize the technologies that power our Intake-to-Pay (I2P) and Purchase-to-Pay (P2P) processes. The role involves serving as a key support partner for Levelpath, Coupa, supplier enablement, and day-to-day system operations. You will work cross-functionally to troubleshoot issues, improve system functionality, manage integrations, and ensure business systems run smoothly.

Responsibilities

• Own and optimize business systems that support intake, purchasing, invoicing, and related workflows
• Keep critical business applications running smoothly through upgrades, patches, integrations, and ongoing enhancements
• Partner with cross-functional teams to improve processes, increase adoption, and support scalable system solutions
• Manage user access, approvals, workflows, and configurations to ensure systems are accurate, efficient, and compliant
• Maintain system performance, adoption, and service levels to identify opportunities for improvement
• Troubleshoot system, supplier, transaction, and implementation issues to keep business processes moving
• Support supplier onboarding, catalog setup, catalog maintenance, and system-related process updates
• Gather business requirements and translate user needs into practical system enhancements
• Support requisitions, purchase orders, supplier records, and supplier governance processes
• Protect data integrity, security, compliance, and process controls across the business systems lifecycle

Requirements

• Bachelor’s degree in Finance, Accounting, Supply Chain, or related fields
• Minimum 2 years of experience with procurement operations, ERP, eProcurement, I2P/P2P, eCatalog, supplier enablement, contracts
• Experience with procurement or intake management platforms/solutions like Coupa and/or Levelpath
• Analytical, decision-making, and problem-solving skills
• Proficiency in Microsoft Office Suite of programs

Qualifications

• Flexible schedule on occasion to accommodate meetings outside standard business hours as needed
• Knowledge of and experience with SaaS software, including implementation and configuration
• Strong verbal and written communication skills

Skills

• Strong analytical, decision-making, and problem-solving skills
• Proficient in Microsoft Office Suite of programs

Benefits

• Three medical plans which include prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Pay

$70,200.00 - $111,000.00

Schedule

Flexible schedule on occasion to accommodate meetings outside standard business hours as needed