System Administrator (System Administrator, willing to consider all levels)

Responsibilities

• Serve as the first point of contact for internal staff seeking technical assistance
• Respond to events / problems and record their resolution in help desk ticketing software
• Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
• Aid in imaging, creating new hire accounts, and termination processes
• Communicate clearly with customers and provide regular updates, status and information
• Perform limited maintenance on servers and critical laboratory and sing systems
• Pass on any feedback or suggestions by users or management to the appropriate team
• Determine process improvements, best practices, and develop new processes

Requirements

• Typical Week: 85% escalated desktop/app support, 10% Windows server/network support, and 5% admin/meetings
• Bachelor’s degree, with a minimum of two or more years’ experience in IT or similar role in a Managed Services Provider environment
• Willing to consider relevant work experience in lieu of degree
• Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration or certification
• Experienced in desktop operating systems such as Windows 10, 11, macOS, and Linux
• Experienced configuring, supporting, troubleshooting and administering Windows workstations
• Experienced supporting workstations in networked environments using VLANs, Zero Trust Architecture, and 802.1x
• Experienced troubleshooting hardware and software issues through remote control software
• Experience with a hybrid environment with both Active Directory and Office365 resources
• Must have current CompTIA Security+ certification, or willing to obtain within 90 days of employment
• Some travel may be required

Qualifications

• Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight, with a focus on customer service
• Excellent communication, collaboration, and problem-solving skills
• Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations
• Experience with iOS and Android mobile operating systems
• CompTIA Network+, Microsoft Certified: Azure Administrator are a plus
• Solid understanding of computer systems, mobile devices, and other tech products
• Motivation and drive to develop yourself personally and professionally
• Ability to identify and suggest possible improvements on procedures

Benefits

Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence.

Pay

Pay Range $85,000 - $145,000/yr.