Systems Administrator (Intermediate Level)

Job Responsibilities

• Provide daily supervision and direction to personnel across the Network Team.
• Provide training and mentorship to technicians, helping them develop their skills and knowledge.
• Manage, coordinate, and track responsibility for the System delivery team.
• Troubleshoot network connectivity problems, including monitoring the network and servers for issues, diagnosing problems, and taking the appropriate corrective measures to ensure an expedient resolution.
• Provide O&M support to the Call Manager and Unified Communications systems.
• Provide support in managing and maintaining the Call Managers, Gatekeepers, and Gateway equipment, including VoIP handsets as well as analog phones.
• Install, administer, support, and maintain server hardware, peripherals, software, and operating systems.
• Utilize Cisco networking equipment to manage, configure, and maintain network infrastructure.
• Collect and review network utilization data for capacity and planning purposes.
• Support the development and delivery of training sessions to ensure staff understand network resources.

Qualifications

• A U.S. citizen with an active secret clearance.
• IAT Level II Certification (CompTIA Security+ CE, CCNA Security Training, CySA+, GICSP, GSEC) equivalent or higher.
• Eight (8+) years of IT experience, preferably within a Help/Service Desk environment.
• Three (3+) years of experience providing daily supervision and direction to personnel across the Network teams.
• Experience with Juniper, Cisco, and Aruba networking equipment.
• Proficient in VoIP voice communications to support the VoIP Systems.
• A Baseline Certification is required within 6 months of hire.

Preferred

• A Bachelor’s degree in computer science, IT Service Management, or other IT-related fields.
• A Microsoft environment certificate for Windows 10, Windows 11, or MS 365 Endpoint.
• Experience working in a Department of Defense (DoD) environment.
• Experience providing quality service and support for mission-critical systems and VIP end users.
• Excellent communication skills (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• A strong self-starter requiring minimal supervision.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.