County Manager

About the role

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services—working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The County Manager is responsible for the organization's county behavioral health operations, including the implementation of organizational strategies, functional management, and oversight of county service lines. This role accomplishes organizational objectives by supervising staff, organizing resources, managing the county budget, and monitoring the work process.

Responsibilities

• Responsible for the overall performance of the county, including service delivery outcomes, financial sustainability, and growth
• 50% or more travel in the field supporting client care and county operations
• Directly oversee and provide support and developmental opportunities to supervisors, providers, and other direct reports
• Recruit, motivate, and retain a dedicated team of care providers for all programs and service lines
• Work closely with the regional director to develop and implement operational strategies that enhance client care and client satisfaction, and mitigate health disparities
• Monitor and analyze financial performance, identifying opportunities for cost savings and revenue growth
• Develop appropriate fiscal budgets in collaboration with leadership team members
• Drive success and make decisions using data analytics, identify trends, and develop and implement strategies to capitalize on opportunities in the county
• Accountable for achieving and maintaining high ratings on state and federal quality measures
• Develop and sustain relationships with key stakeholders, including clients, families, employees, referral sources, and partner or state agencies
• Participate in and ensure consistent communication and collaboration between programs and service lines within the county
• Manage all aspects of accessibility, effectiveness, and efficiency of service delivery that assure cost-effectiveness and sound clinical outcomes
• Operationalize organizational goals and maintain a high standard of operational performance, including clinical outcomes and other targeted benchmarks
• Mentor team members to serve clients and providers with compassion, resourcefulness, and exceptional attention to detail
• Support and motivate direct reports to accomplish both their individual, professional, and county goals
• Monitor policy compliance for assigned offices/providers
• Regularly review client satisfaction scores and develop plans to improve scores
• Manage physical assets, including reporting repair and maintenance requests, vendor management, and cleaning standards
• Support the development of growth within designated service areas
• Travel within the designated service area
• Perform other duties as assigned

Requirements

• A high school degree or GED equivalent is required
• A bachelor's degree in social work, education, counseling, psychology, or another related field is preferred
• A master's degree in social work, education, counseling, psychology, or another related field is preferred
• Active license in the state of Ohio as an LSW/LPC, LISW/LPCC/PhD/IMFFT is preferred
• 5 years of direct relevant experience in healthcare, behavioral health, or a related field is required
• 3 years of experience as a leader in a healthcare setting is required
• Budgetary experience is required
• Experience working within Electronic Health Record systems is required
• Experience working with multi-system youth, or individuals with autism and/or developmental disabilities, is preferred

Skills

• Working knowledge of local, state, and federal regulations is required
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts is required
• A positive, innovative approach to problem-solving
• Presents ideas clearly, concisely, understandably, and organized
• Ability to work independently as a project leader and team member
• Ability to relate well with others, even while working at a distance or remotely
• Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow-through
• Excellent time management and general organizational skills
• Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web-based programs
• Advanced communication skills, both oral and written, is required
• Knowledge of all local, state, and federal guidelines pertaining to HIPAA privacy standards and laws is required
• Knowledge of Medicaid regulations and compliance requirements is required
• A valid driver's license and the ability to operate a motor vehicle is required
• An appropriate level of auto insurance coverage is required
• The ability to maintain confidential information is required
• Ability to manage deadlines within a fast-paced, high-volume environment is required
• Ability to operate in an Internet-based, automated office environment is required
• The ability to maintain a high-speed internet connection is required

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K with Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues
• Generous paid time off

Excellent salary.

About Us

Our Mission: Delivering exceptional care through connection

Our Values:

• Dignity - We meet people where they are on their journey with respect and hope
• Collaboration - We listen to understand and ask how we can best support the people and communities we serve
• Wellbeing - We celebrate one another's strengths, and we support one another in being well
• Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team
• Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible