Counter Salesperson/customer Service

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Penstan Supply Altoona is one of our Profit Centers and is looking for a Counter Salesperson/Customer Service at their Altoona, PA location.

About the Role

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. Accurately process and fill Sales Orders generated at the sales counter. Work with the Profit Center Manager to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
• Meet or exceed the sales targets established by your Manager.

Requirements

• 1+ years' experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.
• Outstanding customer service, verbal communication, and generous listening skills.
• Up-to-date and comprehensive knowledge of products; ability to suggest associated products for purchase.
• Ability to build and maintain positive working relationships with customers, vendors, and co-workers.
• Ability to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Knowledge of and ability to apply safety precautions in a warehouse and material handling environment.
• Ability to learn to operate warehouse material-handling equipment and demonstrate hand tools.
• Basic math skills: add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to learn and operate computer-related systems used to process orders.
• Read, write, speak, and understand English.

Benefits

In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.

• Full-time benefits (for team members working 30 or more hours per week):
  • Medical, dental, vision, and prescription coverage
  • Accident, Hospital Indemnity, and critical care coverage
  • Life insurance and Long Term Disability
  • Pre-tax accounts for healthcare, dependent care, and commuter benefits
  • Paid vacation, holidays, and sick time (sick time also offered to part-time team members as required by state law)
  • Paid pregnancy and parental leave
  • Paid day of community service
• Full-time and Part-time Benefits:
  • 401(k) Retirement cash account with company contributions
  • Targeted training programs focused on personal and professional growth
  • Company wellness program
  • Employee discounts
  • College tuition benefits

Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.