Counter Sales Specialist

About the role

Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. We strive to identify and satisfy our customers' needs with our extensive hose and fitting knowledge, large hydraulic and industrial hose and fittings inventory, and hydraulic CNC tube bender. We pride ourselves on problem solving for our wide variety of customers, whether in the oilfield, construction, medical, manufacturing, military, or government.

Responsibilities

• Greet and work with customers at the counter to identify and satisfy the customer's needs for a quote/order in a profitable and timely manner
• Receive phone calls and emails and work with the sales team and customers to identify and satisfy the customer's needs for quotes/orders in a profitable and timely manner
• For items the store does not carry, create a PO and send to vendor/other branch
• Prepare and assemble customer orders
• Package and ship customer orders per customer requirements
• Work with Field Sales Representatives to generate more business by providing referrals and following up for the results
• Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved

Requirements

• Written and verbal communication skills with an emphasis on product knowledge
• Customer service skills
• Ability to lift up to 75 lbs at a time
• Ability to perform physical tasks in a warehouse environment
• Attention to detail
• Basic computer and math skills
• Analytical and problem-solving skills

Qualifications

• Must be 18 years or older to operate crimper, forklift, shop machinery, etc.
• General education degree (GED), H.S. diploma, associate's, or bachelor's degree
• 1-2 years of industry specific experience preferred
• Understanding of Hose and Rubber's product portfolio and their application preferred

Skills

• Product knowledge
• Customer service
• Lifting and moving
• Physical tasks
• Attention to detail
• Computer and math skills
• Problem-solving

Benefits

• Paid Holidays and Flexible Time Off
• Medical, Dental, and Vision Insurance
• Life & Disability Insurance
• 401(k) Match and ESOP Contribution Retirement Benefits

Pay

$21.00 - $35.00+ per hour (base of $21 per hour, plus monthly counter commission and quarterly EOI)

Schedule

40+ hours a week; Monday to Friday with scheduled Saturday morning rotations (8 am - noon)

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