Counter Sales Representative - Jacksonville, FL

There’s a place for you at World Electric—a career here is more than a job. You’re investing in a brighter, more sustainable future and joining a team that makes a real difference for our customers. We offer electrical products and services to contractors throughout Florida and Georgia and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates globally.

About the role

The Counter Sales Representative sells electrical supplies, parts, and equipment at counter locations and facilitates warehouse operations such as Receiving, Stocking, Shipping, Order Processing, and Replenishment.

Responsibilities

• Determine the make and type of product needed and discuss use and features of various parts.
• Research replacement part stock numbers and prices.
• Fill customer orders from stock; place special orders and branch transfers for nonstock or backordered items.
• Receive payment or obtain credit authorization.
• Advise customers on substitutions or modifications when replacement parts are unavailable.
• Receive and fill telephone orders.
• Assist customers with gathering and loading material into their vehicles.
• Make proactive telephone calls to potential and existing customers.
• Greet customers in a timely, professional, and courteous manner.
• Maintain a professional appearance and a clean work area.
• Operate computers to order, enter, and retrieve data.
• Sort and place material on racks, shelves, or in bins.
• Construct orders by delivery area to prevent damage during transit.
• Box and label material.
• Examine returned parts to determine if defective; exchange parts or refund money.
• Assist in organizing the counter and verify correct quantities and items for all sections.

Requirements

• High school diploma or GED.
• One year or more of related customer service experience.
• Ability to work in a fast-paced environment.
• Strong math and reading skills.
• Forklift certification preferred.

Physical Demands

• Frequently lift, carry, push, and slide packages up to 50 lbs.
• Frequently stand, walk, bend, climb, reach with arms, and use hands.
• Stand on feet for the majority of an 8-hour day.
• Maintain continuous mental and visual alertness for safety and accuracy.
• Flexibility and mobility in body movements.
• Occasionally lift items greater than 50 lbs. with assistance.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

World Electric is a military-friendly company with employee resource groups (ERGs) to help you make connections and feel supported.