Counter Sales Representative

Position Summary

We are seeking a customer-focused and detail-oriented Counter Sales Representative to join our team. In this role, you will be the first point of contact for customers, assisting with product inquiries, in-person order processing, and providing expert product advice. Strong communication skills and the ability to build customer relationships are essential for success. This position also involves maintaining a clean, organized counter area, managing inventory levels, and supporting the overall goals of the sales team.

Position Responsibilities

• Verify shipment of goods received from branch transfers and packing slips.
• Organize and stock warehouse shelves with incoming materials and supplies.
• Maintain clean, orderly, and safe stock area.
• Participate in the Cycle Counting efforts at the branch.
• Provide insightful, accurate, detailed information to our customers' questions or problems.
• Always greet customers at the sales counter or through incoming telephone calls.
• Responsible for pricing, recommending, and selling appropriate products to our customers as well as quoting jobs and bids on material.
• Efficiently collect requested material from the shelves, ensuring it correctly aligns with the customer’s application and order.
• Absolutely assist with pulling materials for transfers to other branches, phone orders, and orders to be delivered when needed or requested.
• Ensure the counter area is kept clean, orderly and safe.
• Solve customer problems tactfully and promptly.
• Awareness of all new product information and promotions through vendor – and company-sponsored Lunch and Learns, upon availability.
• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
• Work closely with all internal departments, combining individual efforts to better serve the customer.

Qualifications

• Excellent interpersonal and communication skills – both written and verbal.
• Ability to effectively handle multiple tasks and collaborate within a multi-functional team.
• Detail oriented, organized, consistent and tenacious.
• A team player – work together with others to accomplish common goals of company.
• Organized with strong time management skills.
• Ability to learn our ERP system.
• Industry product knowledge beneficial.
• Self-motivated and self-starter.
• Minimum High School Diploma. Customer Service Training/Experience is preferred.

Compensation & Benefits

• Health, Dental, and Vision Insurance
• Disability Insurance and Life Insurance
• 401(K) and Stock Ownership
• Paid Vacation and holidays
• Education Benefits
• Wellness Programs
• Work/Life Balance
• Eligible for Commission

About the Role

This is a Safety Sensitive Position May be required to operate powered industrial trucks. Must be able to lift 50 lbs. several times a day, bend, twist, and climb. Adhere to all United Electric health, safety, and environmental policies. Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility. Complete an accident/Incident report for any safety and/or health infractions that occur or witnessed. Commitment to Safety Adhere to all United Electric health, safety, and environmental policies. Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility. Complete an accident/Incident report for any safety and/or health infractions that occurs or are witnessed. Support all United Electric health, safety, and environmental policies for all employees within your branch.