Counter Sales Rep

About the role

This position performs a range of functions involved with supporting walk-in customers at the sales counter and inside and outside sales, as needed. The role works closely with Branch Managers in activities including product sales, product offerings, and marketing promotions that reinforce the branch’s strategic goals. The individual must communicate professionally, both orally and in writing, when dealing with customers, employees, vendors, and other branch contacts.

Counter Sales associates are an essential part of Transtar’s distribution network. Transtar encourages fresh ideas, values work-life balance, and recognizes accomplishments.

Responsibilities

• Assists customers in determining and selecting appropriate parts.
• Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring exposure to the full product line.
• Represents the branch professionally, remaining friendly and courteous in all customer and coworker interactions.
• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
• Inspects cores received from customers, tags them for return to vendor, and issues customer credit upon receipt of credit from vendor.
• Notifies manager of out-of-stock parts or other department materials requiring immediate attention. Locates out-of-stock parts from external sources and submits emergency orders as necessary.
• Notifies customers of receipt of special order parts and informs them of arrival and delivery dates.
• Verifies will-call and back orders weekly and returns unfulfilled orders to vendors. Follows up on back orders.
• Provides customers with copies of invoices. Receives payment for retail purchases and obtains credit authorizations or required signatures for charge sales.
• Issues credits for returned parts after verifying purchase and pricing by reviewing the original invoice.
• Participates in annual physical inventory.
• Assists Branch Manager with maintaining the lost sales tracking program.
• Keeps the front counter and parts areas clean and free of clutter. Performs weekly branch cleaning in cooperation with the rest of the branch staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

Requirements

• Background in vehicle parts knowledge, automotive part fitment, OEM, and competitive part evaluation preferred.
• Prior experience with automotive part interchanges preferred.
• Ability to work on and lead cross-functional teams.
• Work experience in a distribution and technical environment preferred.
• Excellent computer skills, including proficiency in Microsoft Office Programs.
• Excellent verbal communication skills.

Qualifications

• 1–3 years of work-related experience (auto parts sales a plus).
• Experience using MS Office software products.
• AS 400 / JD Edwards experience or similar ERP a plus.
• Experience working in a warehouse setting.