Counter Sales Rep

Duties and Responsibilities

• Provide GREAT customer service
• Greet and assist customers promptly and professionally
• Answer the phone promptly and professionally
• Return all callbacks in a timely manner
• Follow company policies and procedures
• Maintain appropriate GP% on all orders
• Get deposits on all cash special orders (minimum 50%)
• Process all estimates, orders, and special orders in a correct and timely fashion
• Invoice orders in a timely manner after product has been picked up or delivered
• Read and enforce all customer account notes and information in the customer’s account
• Cookorate with teammates to ensure there is always adequate coverage at the front counter
• Notify Supervisor if leaving the counter for an extended period of time
• Communicate with buyers as needed to ensure stock levels are satisfactory
• Provide complete and correct paperwork for receiving
• Communicate clearly with the dispatcher and provide complete and correct paperwork for all deliveries; the vendor will call and credit pickups
• Follow through with all appropriate coworkers and vendors when credit returns if special orders are involved
• Confirming with accounts receivable that a charge account is in good standing before placing an order
• Get confirmations on special orders, review and update the purchase order to match
• Review, update, process, and follow up on all your open orders by checking your Order Viewer multiple times daily
• Continue expanding product knowledge
• Give input on the procurement of new items
• Follow through with addressing any problems promptly and get the Sales Manager involved if needed
• Keep current on all reports, including delivery dates, credits, missing deposits, OK to fills, etc.
• Maintain a clean and organized workspace and front counter area

Physical Requirements

• Sit/stand for 8 hours per day
• Must be able to lift/carry 50 lbs. occasionally
• Must be able to push/pull 50 lbs
• Horizontal reaching is required
• All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing)
• Limited range of motion and physical activity occurring randomly for 8 or more hours per day