Counter Sales (Part-Time) – US

About the role

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L‑G and many more. Marcone provides next‑day delivery to 93% of the U.S. and 100% two‑day, and operates a comprehensive training institute offering quality business and technical training.

The Part‑Time Counter Sales role delivers exceptional customer service through in‑person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will‑call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools. Employees in this role are scheduled to work 20–30 hours per week, with schedules based on branch business needs.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in‑person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions‑oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Schedule

This is a part‑time position scheduled for 20–30 hours per week. Employees may be required to work a flexible schedule, including evenings or weekends, based on business needs.

Physical Demands

• Lifting 25–50 lbs. for up to 5 hours per shift.
• Operating forklifts and material handling equipment for up to 6 hours per shift.
• Frequent bending, squatting, kneeling, reaching, and twisting.
• Prolonged use of hands, arms, and feet.
• Periods of sitting, standing, and walking throughout the shift.

Benefits

• Medical, dental, vision, and prescription coverage effective immediately.
• 401(k) plan with company contributions.
• Life insurance and short‑term disability coverage.
• HSA/FSA options and an Employee Assistance Program (EAP).
• Paid time off, including vacation, holidays, and personal days.
• Weekly pay and employee discounts.