Counter Sales HVAC Products

The Counter Sales associate is primarily responsible for selling and promoting HVAC products in person at the sales counter and/or over the phone. Quotes product prices on standard items, enters orders into computer system, and relays pertinent order information to the customer.

Responsibilities

• Receives and processes requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
• Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed.
• Enters orders accurately in the computer system in a timely manner.
• Ensures that correct codes are used for retrieving and inputting information.
• Follows up on orders by checking the computer system and with other departments for delivery information.
• Works closely to expedite delivery of scheduled shipments and communicates information to customer.
• Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
• Exhibits friendly and helpful attitude.
• Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
• Provides counter sales support and backup as needed.
• Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
• Maintains excellent attendance and meets deadlines.
• Performs other duties as assigned.

Qualifications

• General knowledge of HVAC required; general knowledge of sheet metal products fabrication is a plus.
• Administrative/clerical experience.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.
• Customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.

Skills

• Language Skills: Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.
• Mathematical Skills: Ability to perform mathematical calculations required to accurately complete assigned tasks.
• Computer Skills: Excellent computer skills including Microsoft Office.
• Reasoning Ability: Ability to interpret a variety of instructions furnished in oral or written form; ability to use sound judgment and problem-solving skills.

Physical Demands

• Regularly required to sit, walk, stand, use hands, handle, feel, speak, read, and hear English.
• Frequently required to reach with hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities include ability to adjust focus.

Work Environment

The noise level is usually moderate but may be loud on occasion. This is a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Short Term Disability and Long Term Disability
• Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D)
• Paid holidays, vacation, and sick time
• Flexible Spending Plan
• Wellness Program
• Employee Assistance Program (EAP)
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP) — company became employee-owned effective October 1, 2019
• Three paid hours per month for approved community service activities
• Quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility

Pay

$20.00 – $25.00 per hour

Schedule

Monday through Friday, 7:30 a.m. to 4:30 p.m. (attendance required within normal business hours as established by the supervisor)