Counter Sales HVAC Products

About the role

The Counter Sales associate is primarily responsible for selling and promoting HVAC products in person at the sales counter and/or over the phone. Quotes product prices on standard items, enters orders into computer system, and relays pertinent order information to the customer.

Responsibilities

• Receives and processes requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
• Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed.
• Enters orders accurately in the computer system in a timely manner. Ensures that correct codes are used for retrieving and inputting information.
• Follows up on orders by checking the computer system and with other departments for delivery information. Works closely to expedite delivery of scheduled shipments and communicates information to customer.
• Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
• Exhibits friendly and helpful attitude. Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
• Counter sales support and backup as needed.
• Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability preferred.
• Applicant must be self-motivated, exceptionally well organized, and always customer service oriented.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• General knowledge of HVAC required.
• General knowledge of sheet metal products fabrication is a plus.
• Administrative/Clerical experience.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.

Language Skills

• Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.

MATHEMATICAL SKILLS

• Ability to perform mathematical calculations required to accurately complete assigned tasks.

Computer Skills

• Excellent computer skills including Microsoft Office.

Reasoning Ability

• Ability to interpret a variety of instructions furnished in oral or written form.
• Ability to use sound judgment and problem-solving skills.

Attendance Demands

• The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must regularly work Monday through Friday, 7:30 AM to 4:30 PM or within normal business hours as established by the supervisor.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; walk and stand; use hands, handle, or feel; and required to speak, read, and hear English.
• The employee frequently is required to reach with hands and arms.
• The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate but may be loud on occasion.
• This is a fast-paced environment.