Counter Sales

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Serve as the point-of-person for the daily counter workflow and assist team members with complex transactions.
• Cook up and process vendor returns directly with the Purchasing department.
• Makes sure overcommit statuses are monitored and audits prepull/online orders to ensure rapid customer pickup.
• Audits prepull and online orders to ensure timely pickup.
• Leverage advanced product knowledge to resolve customer issues, mechanical questions, and electrical system inquiries.
• Support the manager by training counters sales staff in returns, queue management, special order policies, warranty, advance replacement, memo bill procedures and ERP account updates.
• Handle escalated customer complaints and technical issues directly at the counter with courtesy and professionalism.
• Aid the manager in adjusting daily shift coverage, setting up training windows, and assigning meeting slots.
• Performs opening and closing store duties, securing the warehouse queue, processing manifests and staging carrier shipments.
• Travel or provide temporary coverage to alternate branch counters with operational needs arise.
• Commitment to safety and a hazard-free work environment.
• Performs other duties as assigned.

EDUCATION

• GED, High School Diploma OR
• At least 3 - 4 years of customer service experience or an undergraduate degree.

SKILLS AND EXPERIENCE

• Proven peer-leadership capabilities and excellence in industrial or wholesale customer service.
• Must be a technical product expert, with specific knowledge of door/gate automation, electrical, and mechanical systems.
• Strong verbal and written communication skills with established professional credibility.
• Demonstrated ability to multitask, solve problems under pressure, and de-escalate difficult client situations.
• Strong computer literacy, specifically with Microsoft Office applications and enterprise ERP software.
• Able to work in a Team environment and acceptance to constructive communication.
• Able to follow instructions and supervision.
• Previous warehouse experience.
• Demonstrated job stability.
• Valid driver’s license.

PHYSICAL REQUIREMENTS

• Lifting / Carrying: Ability to lift or move items ranging from up to 50 pounds.
• Mobility: Significant walking, standing, and climbing.
• Physical Agility: Occasional crouching, kneeling, stooping, crawling, or bending to access client sites or handle equipment.
• Frequent utilization of fine finger dexterity for digital systems and equipment inspections.
• Sensory Requirements: High level of verbal communication (talking/hearing) and clear close/distance vision for driving and presentations.
• Environmental Adaptability: Willingness to work in various weather conditions and environments, including warehouses, or outside. Varied Temperature changes, minimal chemical hazards, Vibration, dust and vehicle noise.