Counter Sales/Fastener & Tool Sales

Responsibilities

• Receive customer calls
• Take customer orders over the phone & sales counter
• Help pull customer orders
• Stock and organize show room stock and displays
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Absorbs and applies new information quickly
• Understands active listening techniques
• Works well under pressure
• Understanding of fasteners and tools is a plus, but we will train the right candidate