Counter Sales / Tool Repair

About the role

As a Counter Sales Associate at White Cap, you'll work in an exciting and diverse environment, meeting interesting people and having a variety of career opportunities. White Cap is the leading North American distributor for professional contractors, supplying some of the nation's largest construction projects including stadiums, roads, bridges, highways, and residential housing. The company is committed to Building Trust on Every Job through being deeply knowledgeable, fully capable, and always dependable.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers
• Processes orders, quotes prices, enters orders into the system and provides order information to customers
• Pulls orders as required
• Communicates product features, benefits, and warranty policy information to customers
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions
• Performs other duties as assigned

Qualifications

• Demonstrated success providing excellent customer service
• Experience with sales order computer software, preferably Oracle
• Knowledge of construction and industrial products

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Tuition reimbursement
• Paid maternity leave
• Parental leave
• Sick time
• Vacation time