Part Counter Sales

About the role

Bergey’s Inc. is seeking a Parts Specialist to join our team at Bergey's Truck Center in Conshohocken, PA. The ideal candidate will assist customers in selecting required parts, answer phone calls, and ensure all internal and external customer needs are met.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Affords assistance to outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Solicits assigned accounts by phone.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Performs other tasks as assigned.

Requirements

• Successful completion of pre-employment background checks and drug screening.
• 2+ years of heavy duty truck parts experience (Mack, Volvo, Cummins parts or service experience a plus).

Qualifications

• High school diploma or equivalent.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills.

Skills

• Customer service skills.
• Knowledge of heavy duty truck parts.
• Ability to work in a fast-paced environment.

Benefits

• Vacation and PTO time.
• Paid Holidays.
• 401k with profit sharing.
• Medical, Dental and Vision insurance.
• Employee Assistant Program.
• FSA and HSA Plans.
• Life Insurance.
• Paid Training.
• Employee Referral Program.
• Employee Discount.

Pay

$20.00 / hour based on experience.

Schedule

Full Time.