Costa Grill Server

JOB OVERVIEW

Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Resort specifications, courteously and efficiently. Collect payments. Also assists in the maintenance of the Restaurant area and equipment.

REPORTS TO

Assistant F&B Manager / F&B Recreation Manager / F&B Manager

WORK ENVIRONMENT

• IRD
• Banquets
• Costa Grill
• Kitchen/Stewarding areas.

KEY RELATIONSHIPS

• Internal: Staff in IRD, Costa Grill, Bar, Kitchen/Stewarding, Housekeeping and Front Desk.
• External: Resort guests/ visitors and resident guest/visitors

QUALIFICATIONS

• Essential:
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Food handling certification.
• knowledge of variable food service styles
• 2 years experience as a Restaurant Server.
• Minimum 18 years of age to serve alcoholic beverages.
• Ability to:
• understand and focus attention on guest needs, remaining calm and courteous.
• be well organized, maintain concentration and think clearly when providing service to # guests within any given period of time.
• focus attention on details.
• suggestively sell restaurant menu items, beverages and wines.
• access and input information into P.O.S. system.
• maintain good coordination while serving orders quickly.
• perform job functions with minimal supervision.
• work cohesively with co-workers as part of a team
• perform job functions with attention to detail, speed, and accuracy
• be a clear thinker, remaining calm and resolving problems using good judgment
• work with minimal supervision
• maintain confidentiality of guest information and pertinent resort data
• suggestively sell restaurant menu items, beverages and wines
• Desirable:
• High school graduate or equivalent vocational training certificate.
• Certification of previous training in liquor, wine and food service.
• Previous culinary training.
• Fluency in a second language, preferably Spanish/other.
• Certification in an alcohol awareness program.
• Certification in CPR.
• Ability to input and access information in the property management system/computer/point of sales system.
• Prior guest relations training.