Corrugator Belt Services - Chief Operating Officer

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered. WHO WE ARECorrugator Belt Services is a specialized industrial service company supporting the corrugated packaging industry. Since 1989, we have cleaned, measured, and restored corrugator belts for box plants across the United States. Our field technicians serve customer locations in 44 states, which keeps production lines running and helps our customers get the most life out of a critical piece of equipment.Our mission: Deliver fast, reliable, standardized industrial services with uncompromised quality and intuitive, customer-first execution.Our Core Values are:Standardized Excellence We build process-driven reliability into every job, so our clients experience predictable, high-quality results every single time.Servant Leadership & People-First Culture We empower and support our technicians and operations teams, knowing an engaged, respected workforce builds extraordinary customer loyalty.Relentless Innovation & Craftsmanship We combine expert trade mastery with modern technology and elegant simplicity to make complex industrial service effortless for our clients.**We're looking for someone who connects with our mission and values. This alignment is critical for success in this role. JOB DESCRIPTIONThe Corrugator Belt Services team is seeking a highly experienced, hands-on Chief Operating Officer who has scaled a business before and arrives with a real plan for the first several months. This is a senior leadership role for someone who has built the operational backbone of a growing company and can contribute strategically from the start, ideally in field services, trades, or manufacturing.This role will lead Corrugator Belt Services through its most ambitious chapter yet, with a goal of growing the business nearly tenfold by 2028. You will take the company from a founder-run operation to a documented, system-led, scalable organization through strategy, structure, SOPs, financial oversight, training, and clear communication. The application code word is EMPOWER. The COO is a highly skilled strategic thinker who anticipates and solves problems in a self-directed way, and who builds a team around them that moves fast while maintaining quality. The COO is responsible for:Aligning strategy and execution across every departmentDesigning and implementing the processes, systems, and structure the business needs to scaleCreating financial transparency and clear performance visibility for ownershipBuilding a leadership team that owns its outcomesThis is a full-time, remote position with travel to customer sites and key hubs across the U.S. Employment type: W2. Given the critical nature of this role, we host a rigorous, 4-part application process. WHAT MAKES THIS ROLE UNIQUEThe founder has built this company over more than three decades and is ready to hand over the reins. He will step back from the CEO and operational seat to focus on sales and key customer relationships, and he is committed to giving the right operator real, publicly recognized authority to make and hold operational decisions.Your success will be measured by one outcome: operational decisions no longer route through the founder, and the business runs on documented systems, clear metrics, and an accountable leadership team. You'll work with ownership to establish clear 30/60/90/180-day milestones, operating cadences, and decision-making frameworks during your first 90 days.This role calls for someone who can be the steady counterpart to a high-drive founder, giving honest feedback with diplomacy and helping translate revenue goals into a shared purpose the whole team can rally around. RESPONSIBILITIES (TASKS ASSOCIATED WITH THE ROLE):Strategic Leadership & ManagementOwn day-to-day management of the leadership layer across Sales, Marketing, Operations, and Customer Success so the founder can focus on growth and customer relationshipsTranslate high-level revenue targets into actionable plans with clear initiatives and milestonesConnect the growth goals to a clear mission and "Big Why" that unifies the teamKeep departments working together as one system, with shared priorities and clear handoffsSystems, Process & Single Source of TruthReview existing SOPs, identify gaps in each division, and codify tribal knowledge into written, accessible proceduresIntegrate a fragmented tech stack into a centralized, trackable system, including evaluating and implementing a true CRMEnsure all project and task management lives in one place with clear ownership and accountabilityKPIs, Dashboards & AccountabilityBuild KPIs for every department and individual, with an emphasis on leading indicators alongside revenue targetsCreate dashboards that give ownership and leaders a clear view of performance without digging into the detailsEquip supervisors to hold their teams accountable to clear, fair expectationsRefresh goals regularly as the team grows so they stay aligned to the strategic visionFinancial Oversight & Compensation StructureBuild a transparent, automated P&L and reporting process with clear ownership visibilityLead financial planning, budgeting, and modeling to support the growth goalFormalize and document compensation, bonus, and incentive structures that align with the industry and attract strong new hiresCommunication & Meeting RhythmEstablish a professional communication rhythm, including All Hands and leadership meetingsBuild a meeting menu with clear agendas that drive efficiency, transparency, and decisionsLead key strategic meetings and ensure outcomes and owners are clearDevelop training programs that help the team grow with the business REQUIREMENTS (EXPECTED PROFICIENCIES):Experience Requirements (Non-Negotiable)Proven track record scaling a business through significant growth, ideally building the infrastructure to support close to 10x expansionExperience as the operational counterpart to a founder or visionary, helping move the owner out of daily operations (familiarity with the Visionary/Integrator model or Rocket Fuel is a plus)Experience overseeing multiple departments at once, including Sales, Administration, and field techniciansExperience leading a distributed workforce of on-site field teams and remote international staffStrong financial acumen, including P&L creation, financial modeling, and compensation structure designField services, trades, or manufacturing experience strongly preferred; pulp and paper or corrugated packaging experience is a significant advantageCore CompetenciesSystems architecture and automation, with the ability to unify disconnected tools into one working systemKPI development and data visualization focused on leading indicatorsProcess documentation and SOP development across multiple divisionsStrategic planning that turns revenue targets into clear, executable milestonesOutcome-based management philosophy rather than input or time-tracking managementCritical Soft Skills (Deal-Breakers)Radical transparency and the backbone to give a founder honest feedback on how their leadership style affects the teamHigh emotional intelligence to bridge field technicians, office staff, ownership, and customersA balanced managerial lens that holds people accountable to values and daily metrics while recognizing what is going wellAbility to have difficult conversations with confidence and follow throughClear, direct communicator who creates alignment up and down the organizationTechnical RequirementsAbility to maintain core collaboration hours in Central Time Highly resourceful with a natural aptitude for learning new tools and systemsData-driven decision maker who uses evidence to make critical choicesExceptional attention to detail, time management, and organizational skillsMindset & Cultural FitYou hold yourself to the highest standards and stay resilient through obstaclesYou're hands-on and willing to get into the details while keeping the big picture in viewYou thrive in a growth environment and see complexity as opportunityYou're energized by building something that lasts beyond any one person BENEFITSBase salary of $185,000 plus performance-based compensationEmployment & benefits: Full-time W2 position that includes a health benefits reimbursement plan, 3 weeks of paid time off, and major holidays.Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching. HOW TO APPLYIf you are interested in this position, please submit an application at the following link.https://recruiterflow.com/db_5f712a22c33a3d8ff14e412f5e6ab747/jobs/68Our team will review your application and get back to you shortly. We look forward to hearing from you! DISCLAIMER:Spyglass Ops is an authorized representative of Corrugator Belt Services. We are an Operations Hiring Agency, working on behalf of startup businesses to find and hire Operations Positions. All of our roles are full-time, salaried, leadership positions within growing business. We also filter the businesses we work with, to ensure they provide long-term positions, growth opportunities, and a strong working environment / culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win-win matches for both our candidates and clients.