DIRECTOR OF OPERATIONS

Reports to: Zahra Spencer, Operations
Location: Chicago, Illinois

About the Company

Our team's digital inventiveness and mobile location expertise creates brand stories that produce results. We are seasoned professionals who have worked in marketing, technology, mobile, and beyond. Our skills include Micro-fencing, mobile strategy, data analytics, and more.

Responsibilities

• Managing daily company operations to ensure a positive, safe, and profitable working environment.
• Implementing and reviewing operational policies and procedures.
• Assisting HR with recruiting when necessary, including staffing logistics, workforce development, and optimizing team productivity.
• Overseeing budgeting, reporting, planning, and auditing.
• Working with senior stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Identifying opportunities to streamline business processes and systems.
• Translating strategy into actionable goals for performance and growth, helping to implement organization-wide goal setting, performance management, and annual operating planning.
• Overseeing operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Anticipating and tracking operational and tactical risks and providing strategic solutions.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• At least 5 years of experience in operations management, with a proven track record in operational efficiency.

Qualifications

• Proven ability to develop innovative solutions for increased productivity.
• Strong mastery of business operations and experience in managing all aspects of a business.
• Superior managerial and diplomatic skills.
• Excellent interpersonal, leadership, and decision-making skills.
• Advanced project management skills.
• Strong crisis management and problem-solving skills.
• Excellent ability to delegate responsibilities while maintaining organizational control.

Preferred Qualifications

• MBA or other relevant graduate degree.
• Experience in the industry in which the company operates.
• Proven track record of managing teams and projects to successfully meet and exceed expectations.
• Certifications such as Project Management Professional (PMP), Certified Operations Manager (COM), Six Sigma Black Belt Certification, or similar are advantageous but not required.