Correspondence clerk - The Saratoga Hospital

About the role

The Correspondence Clerk is a position within the Hospital or Physician billing department of the Albany Med Health System (AMHS). This role provides the foundation for timely communication between the business office and insurance companies, third-party vendors, and patients.

Responsibilities

• Process and coordinate all correspondence received through various outlets, including mail, fax, bank lockbox, and electronic portals under the Patient Financial Services umbrella.
• Look up information in the billing system (EPIC) to assist the receiving area.
• Prioritize correspondence with deadlines.
• Utilize the document management system OnBase for the coordination and distribution of correspondence.
• Pull payer correspondence from payer websites.
• Obtain necessary information from Epic to complete correspondence.
• Identify and categorize cash-related items such as checks and remittances.
• Batch checks to Finance and remit remittances to the cash posting folder.
• Mailing paper claims as instructed.
• Work with payer websites.
• Scan and fax documents as needed.
• Collaborate and communicate effectively with peers and leadership to ensure policies and procedures are updated with necessary changes.
• Work independently and under time constraints and deadlines with minimal supervision.
• Prioritize workload in an effective manner.

Requirements

• A High School Diploma or GED.

Qualifications

• Proficient in professional communication with internal and external peers and departments.
• Basic computer skills including Microsoft Teams.
• Reading comprehension skills required.

Skills

• Attention to detail and organizational skills.

Benefits

N/A

Pay

$43,599.00 - $56,679.00

Schedule

Day Shift