Hospital Clerk

Responsibilities

• Provides assistance to hospital staff, patients and their families and visitors, providing information and directions
• Answers telephones, takes messages and responds to inquiries for routine information, relays calls to patients, gives directions, and refers inquiries to nursing and physician staff
• Distributes patient rights booklets and informs patients of same and ensures documentation
• Establishes and maintains patient charts upon admission and discharge
• Reviews charts to identify advanced directive completion and follows up to ensure timely submission of form as defined by regulation
• Sets up, maintains, duplicates, tracks, matches, and purges records and files in accordance with established procedures
• Completes and processes forms, form letters and other records and charts in accordance with established procedures
• Checks records and forms for completeness and accuracy and makes necessary changes
• Prepares flow sheets and problem lists as directed
• Communicates with other hospital divisions
• Maintains unit files and logs
• Maintains appointment calendar for an assigned hospital service
• Opens, sorts and distributes incoming mail
• Makes appropriate requests for work orders and follows up to ensure completion
• Maintains unit supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders and verifying receipt
• Arranges for repair of equipment and follows up to ensure completion
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, email, and database software in performing work assignments
• Maintains orderly, safe and clean environment within assigned unit
• May keep time and attendance records of staff, as requested
• May collect payment for fees and issue receipts

Requirements

• High school or equivalency diploma
• One year of experience in a hospital or health care setting
• Satisfactory completion of 30 college credits may be substituted for the one year of the above experience

Qualifications

• Working knowledge of hospital organization and procedures
• Ability to prepare and maintain records
• Good organizational and time management skills
• Ability to deal courteously and effectively with the public and professional staff
• Ability to communicate effectively both orally and in writing
• Ability to speak and comprehend the spoken English language, both directly and over the phone
• Accuracy
• Thoroughness
• Tact
• Physical condition commensurate with the demands of the position