Corporate Warranty Manager

We’re a full-service commercial truck dealership representing Freightliner and Western Star, providing sales, service, and parts for the trucks that keep goods on the road. As a family-owned, fast-growing dealership group, we value curiosity, teamwork, and growth. If you like to learn by doing and see the impact of your work every day, this role is for you.

About the role

As Corporate Warranty Manager, you will oversee our team of warranty administrators who support the warranty process across all TransChicago locations. You’ll collaborate with dealership leadership—including parts & service managers, general managers, and CICs—to develop and maintain best practices that drive exceptional warranty recovery rates, timely processing of warranty repair orders, and responsible management of warranty receivable schedules.

Responsibilities

• Train, manage, and maintain staff requirements for the warranty administration department.
• Ensure the warranty administration team meets monthly service department warranty WIP goals.
• Oversee warranty receivable schedules to keep them free of overaged liabilities.
• Perform periodic audits at company locations to verify compliance with manufacturer warranty-processing requirements and prevent future chargebacks.
• Participate in all manufacturer best-practices workshops and continuous training courses.
• Collaborate with Service Managers to develop job guidelines for technicians using current tools in the DTNA Portal, such as Parts and Labor Lookup and Labor Time Guides.
• Develop and maintain a warranty appeals process.
• Work with Service Managers to ensure policy requests are submitted properly to manufacturers and communicate when policy claims are not paid in full and appear on the Warranty Schedule.
• Oversee all CPWA claims submitted by customers to all locations and monitor regular communication between customer contacts and the warranty administration team to maintain a healthy partnership with CPWA customers.

Requirements

• High School Diploma, GED, or equivalent.
• 5+ years of industry Warranty Department experience with OEMs.
• Leadership experience with an ability to coach and develop staff.
• Proven track record of meeting deadlines and holding teams accountable to priorities.
• Experience maintaining procedures and ensuring compliance with company and manufacturer requirements.
• Strong written and verbal communication skills.

Pay

$85,000–$100,000 plus a monthly bonus opportunity. Compensation will be determined based on experience, competencies, certifications, and education.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• Additional voluntary benefits: Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance