Warranty Manager

What You'll Do Intake, triage, and schedule all warranty and service requests Inspect on site, determine root cause, and document findings with photos Coordinate repair crews and manufacturer material claims Track warranty trends and feed fixes back into our build standards Close every ticket with a satisfied homeowner and a review request What We're Looking For 3+ years in construction service, warranty, or punch-list management Able to diagnose deck framing, fastener, decking, and railing issues Excellent documentation habits and follow-through Diplomatic under pressure with upset homeowners Valid driver's license and clean record What We Offer Competitive salary, vehicle allowance, and paid time off Budget and authority to make things right Direct line to ownership on quality decisions A short warranty list, because we build it right the first time