Corporate Warranty Manager

About the role

We’re a full-service commercial truck dealership representing Freightliner and Western Star, providing sales, service, and parts for the trucks that keep goods on the road. As Corporate Warranty Manager, you’ll oversee our team of warranty administrators who support the warranty process across all TransChicago locations. You’ll collaborate with dealership leadership—including parts & service managers, general managers, and CICs—to develop and maintain best practices that produce exceptional warranty recovery rates, timely processing of warranty repair orders, and responsible management of warranty receivable schedules.

Responsibilities

• Train, manage, and maintain staff requirements for the warranty administration department.
• Ensure the warranty administration team meets monthly service department warranty WIP goals.
• Oversee warranty receivable schedules to keep them clean of overaged liabilities.
• Perform periodic audits at company locations to ensure all manufacturer requirements for warranty processing are met to prevent future chargebacks.
• Participate in all manufacturer’s best practices workshops and continuous training courses.
• Collaborate with Service Managers to develop job guidelines for technicians using current tools in the DTNA Portal, such as Parts and Labor Lookup and Labor Time Guides.
• Develop and maintain a warranty appeals process.
• Work with Service Managers to ensure policy requests are submitted properly with manufacturers and communicate when policy claims are not paid in full and are on the Warranty Schedule.
• Oversee all CPWA claims submitted by customers to all locations. Monitor regular communication between customer contacts and the warranty administration team to ensure a healthy partnership with CPWA customers.

Requirements

• High School Diploma, GED, or equivalent.
• 5+ years of industry Warranty Department experience with OEMs.
• Leadership experience with an ability to coach and develop staff.
• Proven track record of meeting deadlines and holding teams accountable to priorities.
• Experience maintaining procedures and ensuring compliance with company and manufacturer requirements.
• Strong written and verbal communication skills.