Corporate VIP Travel Consultant

Responsibilities

• Makes travel arrangements with company-authorized air, hotel, car, and ground transportation vendors at the best possible fares for client’s needs and requests in a virtual environment.
• Fulfills company procedures, guidelines, and standards in the areas of customer service, building PNRs and utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing, etc.
• Specializes in one area or any combination thereof, making domestic and international business travel arrangements.
• Affirms and applies airline rules and tariffs (domestic/International), and other industry requirements accurately when making travel arrangements.
• Keeps immediate supervisor informed of all matters of significance.
• Projects a favorable image of Altour.
• Promotes Altour’s aims and objectives, fostering and enhancing public recognition and acceptance of all its areas of endeavor.
• Delivers extraordinary customer service to onsite passengers and their administrative staff.
• Greet all clients warmly and with enthusiasm.
• Exudes an impeccable professional demeanor at all times.
• Comfortable servicing and interfacing with C-level executives and their administrative staff.
• Provides consultative service to travelers and travel arrangers throughout the booking process.
• Completes all reservations in an accurate and timely manner.
• Secures the lowest air/car/hotel rates available at the time of booking.
• Utilizes client and Altour negotiated programs when applicable.
• Utilizes GDS low-fare search capabilities.

Qualifications

• Diplomacy and tact are required in contact with vendors, co-workers, and clients.
• Courteous, professional telephone manner.
• Superior problem-solving skills.
• Able to work holidays that correspond with regularly scheduled workdays.
• Minimum of 3 years of travel agency experience.
• Demonstrated knowledge of and experience in the travel industry including proficiency in the Sabre CRS system.
• Will need training on Travelport +.
• Regular and dependable attendance and punctuality are required.
• Proficient in Sabre and passes a GDS assessment.
• Proficient with both international and domestic destination Geography.
• 3+ years of Customer service experience, preferably in the travel industry.
• Exceptional/above & beyond, proactive customer service approach.
• Comfort and experience working with C-level travelers.
• Ability to handle multiple complex requests simultaneously and seamlessly.
• Proactive in obtaining travel preferences.
• Performs unique requests with the utmost professionalism.
• Mastery in Sabre GDS specifically: GDS formats, shortcuts, enhancements, pricing, Corporate travel experience required.
• Expert in international travel bookings and process.
• Exceptional communication skills both written and oral.
• Outstanding attention to detail.
• Leadership Abilities.
• A strong understanding of own skill set and development opportunities.
• Takes direction, offers suggestions, and asks for appropriate guidance when applicable.
• Demonstrates exceptional teamwork.
• Proactively offers support when ability matches need.
• Acts as a leader among peers.
• Consistently demonstrates mastery of the guiding principles in daily work habits.
• Actively provides constructive feedback to peers and leaders when appropriate.
• Able to handle most difficult situations.
• May seek minimal guidance, but generally has a solution at hand.
• Able to support peers in decision-making.
• Knows when to escalate to a leader.
• Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, or otherwise move objects. Sedentary work involves sitting most of the time. The job requires employees to sit for extended periods without being able to leave the work area. Repetitive motion, substantial movements (motions) of the wrists, hands, and/or fingers. Typing or otherwise working primarily with fingers.

Pay and Benefits

• Choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.
• The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
• This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.