Corporate Travel Consultant

About the role

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors provide premium travel services to leisure travelers, corporate executives, and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition, and preferential treatment for its world traveler clients.

Responsibilities

• Provide highly personalized travel consulting services to valued customers, including air, hotel, car, and limo bookings.
• Support an established Principal Advisor with a high-volume, fast-paced business.
• Creatively and independently assess client needs and offer professional advice to solve travel and transportation challenges while adhering to corporate policies.
• Identify, prioritize, and decide on tasks necessary to fulfill client needs.
• Investigate and recommend travel options based on individualized client preferences with minimal supervision.
• Finalize air, car, and hotel bookings, issue tickets, and handle invoicing, exchanges, MCOs, voids, and refunds using the Sabre reservation system.
• Reconfirm booked travel before and during trips, ensuring problem-solving support throughout the client’s journey.
• Perform quality control by independently reviewing client reservations for accuracy.
• Research destinations, accommodations, travel advisories, reviews, and costs using the internet to meet clients’ travel objectives.
• Resolve customer service issues directly with vendors to achieve the best outcomes for clients and the company while keeping the independent advisor informed.
• Plan international travel with knowledge of world geography, routing, faring, and international travel requirements.

Requirements

• Bachelor’s Degree or at least three (3) years of experience as a full-time travel agent booking domestic and international travel using public and private carriers.
• Strong knowledge of the Sabre reservation system (preferably in graphical mode), including GDS formats, shortcuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
• Knowledge of an online booking tool (Concur) and use of finishing scripts in Sabre is a plus.

Qualifications

• Self-starter capable of independently servicing the travel and concierge needs of GTC clients with minimal supervision, maintaining professionalism and a positive attitude.
• Strong verbal and written communication skills to clearly relay information and counsel clients on travel options.
• Able to work a flexible schedule, including evenings and weekends, to respond to clients as needed.
• Excellent dispute resolution skills.
• Well-organized, detail-oriented, and enthusiastic about learning.
• Ability to thrive in a fast-paced environment and handle multiple responsibilities.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.

Pay

The salary range in this posting complies with pay transparency laws and reflects a wide range based on factors such as years of experience, geographical location, and budget. The range applies to U.S. candidates; international candidates will receive a salary based on the local market.