Corporate Events & Hospitality - Account Operations & Logistics Manager - Orlando, FL

We are a National Destination Management company with over 14 offices nationwide and over 250 Team Members. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. With over 57 industry awards, we demonstrate our commitment to excellence.

About the role

The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.

Responsibilities

• Prior to a program being sold:
  • Assist the Account Executive and Program Design Associate with:
  • Attending site visits
  • Attending client meetings or conference calls
  • Pre-booking transportation
  • Pre-booking field staff
• After a program is sold:
  • Communicate with the client to confirm all needs are correct based on the contract
  • Communicate with the hotel contact
  • Communicate with vendors and confirm vendor contracts
  • Conduct site visits with or without clients and vendors
  • Break out arrival and departure manifests
  • Book transportation
  • Order field staff
  • Order any necessary merchandise or supplies
  • Generate Program Recap and distribute to clients, hotels, and internal contacts
  • Generate staff instructions and staff paperwork
  • Assist clients if they need additional items for their program
  • Generate Service Agreement Addendums
• On-site operations:
  • Attend client/hotel pre-con meetings
  • Meet with clients to go over the program
  • Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.
  • Update manifests
  • Update transportation needs
  • Update field staff requests
• Conclusion of program:
  • Update costing sheets
  • Reconcile any vendor invoices
  • Create Preliminary Invoice
  • Organize file for Billing
  • Review Final Invoice with Billing
  • Review P&L
  • Follow up with client with Final Invoice and Evaluation
• Additional general responsibilities:
  • Lead by example
  • Exercise discretion and independent judgment
  • Other duties as assigned

Requirements

• Must have a valid driver's license with a safe driving record

Skills

• Strong organization and time management
• Strong communication
• Proficiency in Excel and Word
• One-on-one personal interaction
• Outgoing and positive attitude

Physical & Environmental Requirements

This position requires the ability to remain in a stationary position, move about the workplace, and operate standard office equipment. Physical requirements are described using ADA-compliant, non-exclusionary language.