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Hospitality & Events - Account Operations Manager - Chicago, IL

Hello! Destination Management · Chicago, IL · 3 days ago
Business DevelopmentFull-time

About the role

The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.

Responsibilities

  • Attending site visits.
  • Attending client meetings or conference calls.
  • Pre-book transportation.
  • Pre-book field staff.
  • Communicate with Client to confirm all needs are correct based on the contract.
  • Communicate with Hotel contact.
  • Communicate with Vendors and confirm vendor contracts.
  • Conduct site visits with or without clients with vendors.
  • Breakout Arrival and Departure manifests.
  • Book transportation.
  • Order Field Staff.
  • Order any necessary merchandise or supplies.
  • Generate Program Recap and distribute to clients, hotels, and internal contacts.
  • Generate Staff instructions and Staff paperwork.
  • Aid clients if they need additional items for their program.
  • Generating Service Agreement Addendums.
  • Include Attending client/hotel pre-cons.
  • Meet with clients to go over the program.
  • Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.
  • Update manifests.
  • Update transportation needs.
  • Update field staff requests.
  • Conclusion of program.
  • Update XE costing sheets.
  • Reconcile any vendor invoices.
  • Create Preliminary Invoice.
  • Organize file for Billing.
  • Review Final Invoice with Billing.
  • Review P&L.
  • Follow up with client with Final Invoice and Evaluation.
  • Additional General Responsibilities.
  • Lead by example.
  • Perform supervisory duties, including hiring or terminating team members.
  • Exercises discretion and independent judgement.
  • Other duties as assigned.

Skills Required

  • Strong Organization
  • Time Management
  • Strong Communication
  • Excel and Word
  • One-on-one personal interaction
  • Outgoing and positive attitude

Special Requirement

Must have a valid driver’s license with a safe driving record.

Equal Opportunity Employer (EEO)

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

ADA Essential Functions Statement

The tasks listed above represent the essential functions of the position. Additional duties may be assigned as needed. Candidates must be able to perform these essential functions with or without reasonable accommodation.

Physical & Environmental Requirements

This position requires the ability to remain in a stationary position, move about the workplace, and operate standard office equipment.

Reasonable Accommodation Statement

We are committed to providing reasonable accommodations to individuals with disabilities to enable successful performance of essential job functions. If you need accommodation during the application or employment process, please notify Human Resources.

Pay Transparency Notice

Where required by applicable law, we disclose a good faith compensation range that reflects what we reasonably expect to pay at the time of hire for this role. The actual offer may vary based on factors such as job-related skills, experience, education, certifications, and market conditions. For locations without a pay range disclosure requirement, candidates may still request the pay scale for this role during the process. We do not request or rely on salary history where prohibited by law.

At-will Employment

As an employee of Hello! Destination Management, your employment has been and continues to be “at-will.” This means that during the course of employment with the Company, employees are free to terminate their employment with the Company at any time, with or without a reason, and the Company has the right to terminate employees at any time, with or without a reason.

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