Jobs · OTHR · Pennsylvania

Corporate Call Center Representative I

TEKsystems · Pittston, PA · 3 wk ago
On-siteOTHR$19/hrContract
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting: Title: Corporate Call Center Representative I | Career Growth + Incentives 📍 Pittston, PA | On-Site 🕒 Monday-Friday | Multiple daytime schedules available 💰 Competitive Hourly Pay + Performance Incentives We must not repeat job title as heading. We need to extract sections: - About the role: The description after title: "Get rewarded for great customer service while building a long-term career. Are you great with people, comfortable solving problems, and motivated by the opportunity to earn more based on your performance? We're hiring Corporate Call Center Representative I to join a rapidly growing organization that invests in its employees through hands-on training, performance incentives, professional development, and clear paths into leadership, sales, marketing, and operations. You'll help small-business owners manage and understand their coverage, providing solutions that make their lives easier and protect the businesses they've worked hard to build." That's prose. - Why You'll Want This Opportunity: bullet list of benefits: Earn more through performance incentives on top of your hourly pay; Build valuable professional skills in a growing industry; Position yourself for advancement into leadership and other areas of the business; Receive thorough training and ongoing support from an experienced team; Join a company experiencing significant growth and creating new opportunities; Work a consistent Monday-Friday schedule with multiple start times available; Make a meaningful impact by supporting small-business owners across the country. That could be under "Benefits" or "Why You'll Want This Opportunity". The instruction says use headings like Benefits, Pay, Schedule, etc. So we can map these bullet points to Benefits. - What You'll Do: list of duties: Assist current customers with account questions, updates, billing, and autopay; Build strong customer relationships through friendly, solution-focused service; Resolve concerns efficiently while working toward a positive one-call resolution; Help customers explore solutions when they are considering canceling; Document each interaction accurately in a Salesforce-based CRM; Navigate multiple applications and dual monitors while assisting customers; Follow up on requests to ensure customers receive complete and timely support. That's Responsibilities. - Multiple Schedule Options: Several Monday-Friday daytime schedules are available, with start times throughout the morning and early afternoon. Candidates with greater schedule flexibility may have access to additional opportunities. That's Schedule. - Pay And Benefits: The pay range for this position is $19.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors... Benefits list: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan; Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Also note eligibility etc. We need to separate Pay and Benefits sections. Pay: $19.00 - $19.00/hr (actually same min and max). Benefits: list. - Job Type & Location: This is a Contract to Hire position based out of Pittston, PA. Could be minor metadata; we can fold into a short

or drop. Probably include as a short paragraph under maybe not a heading. - Workplace Type: This is a fully onsite position in Pittston,PA. Could be part of location. - Application Deadline: anticipated to close on Oct 2, 2026. Could be minor metadata. - About TEKsystems: boilerplate about company; we should remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About TEKsystems" sections are likely boilerplate; we should remove them. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should discard the long "About TEKsystems" paragraphs. Thus we keep only substantive job-specific content: role description, why you'll want, responsibilities, schedule, pay, benefits, job type/location maybe as short p. We must not create sections with filler like "commensurate with experience". We have actual content. Thus output HTML:

About the role

Get rewarded for great customer service while building a long-term career. Are you great with people, comfortable solving problems, and motivated by the opportunity to earn more based on your performance? We're hiring Corporate Call Center Representative I to join a rapidly growing organization that invests in its employees through hands-on training, performance incentives, professional development, and clear paths into leadership, sales, marketing, and operations. You'll help small-business owners manage and understand their coverage, providing solutions that make their lives easier and protect the businesses they've worked hard to build.

Why you'll want this opportunity

  • Earn more through performance incentives on top of your hourly pay
  • Build valuable professional skills in a growing industry
  • Position yourself for advancement into leadership and other areas of the business
  • Receive thorough training and ongoing support from an experienced team
  • Join a company experiencing significant growth and creating new opportunities
  • Work a consistent Monday-Friday schedule with multiple start times available
  • Make a meaningful impact by supporting small-business owners across the country
But heading "Why you'll want this opportunity" not in list of allowed headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We could map to Benefits. However the instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exclusive. So we can use other headings if appropriate? It says use those for section headings (e.g. list). Likely they expect us to use those headings where applicable. But we can also use other headings if needed? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are examples; we can use them for sections. It doesn't forbid other headings, but better to stick to those. The "Why you'll want this opportunity" is essentially benefits. So we could put that under

Benefits

. However we also have a separate Benefits section from Pay And Benefits. Might combine. Better: Use

Benefits

for the list of why you'll want this opportunity plus the benefits list (medical etc). But we need to avoid duplication. We could have:

About the role

...

Responsibilities

    ...

Schedule

Several Monday-Friday daytime schedules are available, with start times throughout the morning and early afternoon. Candidates with greater schedule flexibility may have access to additional opportunities.

Pay

The pay range for this position is $19.00 - $19.00/hr.

Benefits

  • Earn more through performance incentives on top of your hourly pay
  • Build valuable professional skills in a growing industry
  • Position yourself for advancement into leadership and other areas of the business
  • Receive thorough training and ongoing support from an experienced team
  • Join a company experiencing significant growth and creating new opportunities
  • Work a consistent Monday-Friday schedule with multiple start times available
  • Make a meaningful impact by supporting small-business owners across the country
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan
  • Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
We could also include a short paragraph for Job Type & Location: maybe as

Contract to Hire position based out of Pittston, PA. Fully onsite.

We should not include headings for Job Type & Location unless we have a specific heading like "Job Type & Location" not in list; better to just include as a paragraph. We must not include application instructions, EEO, etc. Thus final HTML fragment. Check for any duplicated lines: we have schedule mentioned both in Benefits and Schedule; but schedule bullet in Benefits duplicates schedule info. Might be okay but could be considered duplication. However the schedule bullet in Benefits is from "Why you'll want this opportunity" which includes schedule bullet. It's okay to keep as benefit. But we also have separate Schedule section. Might be redundant but both are substantive. Could remove schedule bullet from Benefits to avoid duplication. But the instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that schedule bullet somewhere. If we have a Schedule section, we can keep schedule bullet there and not duplicate in Benefits. However the "Why you'll want this opportunity" includes schedule bullet as a benefit; we could keep it there but then we would have duplication. Better to keep schedule bullet only under Schedule section, and not duplicate in Benefits. But then we lose the schedule bullet as a benefit; but it's still captured under Schedule. The "Why you'll want this opportunity" list includes schedule bullet; we could keep that list but remove the schedule bullet from it, but then we lose that specific phrasing. However we could keep the list but rephrase? The instruction says do not summarize away detail; we can keep the bullet but maybe it's okay to have it only under Schedule. The list under Benefits would then lose that bullet; but the info is still present elsewhere. Might be acceptable. Alternatively, we could keep Benefits list as the "Why you'll want this opportunity" bullets (including schedule) and not have a separate Schedule section, but we have schedule details about start times etc. That could be included in Benefits as well. But we need a Schedule heading if we have specific schedule info beyond the bullet. The posting says: "Multiple Schedule Options Several Monday-Friday daytime schedules are available, with start times throughout the morning and early afternoon. Candidates with greater schedule flexibility may have access to additional opportunities." That's more detail than just bullet. So we should have Schedule section with that paragraph. The bullet about schedule could be omitted from Benefits to avoid duplication, but we still have the schedule info in Schedule section. Thus Benefits list will be the other bullets (excluding schedule). Let's list them: - Earn more through performance incentives on top of your hourly pay - Build valuable professional skills in a growing industry - Position yourself for advancement into leadership and other areas of the business - Receive thorough training and ongoing support from an experienced team - Join a company experiencing significant growth and creating new opportunities - Make a meaningful impact by supporting small-business owners across the country Plus the benefits: medical etc. Thus Benefits section will combine both sets. Now Responsibilities: list of duties. Now About the role: paragraph. Now Pay: paragraph. Now Schedule: paragraph. Now maybe a short paragraph for Job Type & Location: "Contract to Hire position based out of Pittston, PA. Fully onsite." We should not include heading for that. Now ensure no boilerplate. Let's craft final HTML. Check for any stray lines

Similar jobs