Corporate

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a high-quality vision care products such as the Essilor brand (Varilux, Crizal, Eyezen, Stellest, Transitions), iconic brands like Ray-Ban, Oakley, Persol, and Oliver Peoples, and a network that delivers best-in-class shopping experiences through Sunglass Hut, LensCrafters, Target Optical, and leading e-commerce platforms.

About the role

The Customer Service Coordinator for Classic Optical Laboratories reports to the Customer Service Manager. This individual will respond to customer, contract, and health plan inquiries, ensuring a thorough understanding of plan and contract member benefits.

Responsibilities

• Act as lead person for designated health plans, contracts, and customers
• Answer phone calls regarding order status
• Communicate claim denials to providers via mail, email, or fax
• Monitor delayed orders and provide updates to providers
• Review prior authorization requests
• Respond to inquiries beyond order status and denial reasons
• Assist Group Leads with onboarding new Customer Service Representatives
• Serve as a product specialist for lens styles, materials, options, and types; act as go-to for product-related questions in the absence of a Group Lead
• Unbox products, including frame inspections and recording received products into the system

Requirements

• High School diploma or equivalent
• 2-3 years’ previous related experience and/or training
• Strong communication skills
• Microsoft Office proficiency

Benefits

• Health care coverage
• Retirement savings plan
• Paid time off/vacation
• Various employee discounts
• Competitive bonus and/or commission plan

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.